Big Class, Big Wins! Using Instructor Journey Maps to Improve Large Courses


How can user experience (UX)  techniques be applied to instructional technology services? We’ll describe a case study where we researched and analyzed the experience of instructors teaching large classes (i.e. those that impact the greatest number of students) to build a Journey Map, which in turn helped us identify opportunities to improve our suite of digital learning services. 

Previous Knowledge

This session requires no previous knowledge and is accessible for those with some, little, or no exposure to user experience (UX) techniques.

Software Installation Expectation

Google Chrome web browser; Wi-Fi or LAN access. The presentation is on Google Slides.

Session skill level
Session Track
Enabling Teaching and Learning