Schedule

Tuesday, July 19

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  • Beginner

    Starting with a Rose-Bud-Thorn activity last spring, over the last year, our campus has created an engaging goal planning project. This project includes everyone in IT working together on teams to achieve strategic goals that will move the department forward. This project was designed to promote communication and collaboration while giving everyone shared ownership in defining and achieving the goal. For this presentation, we will describe the process and then discuss outcomes and lessons learned.

  • Intermediate

    After building a robust technology stack that includes a data lake and uses AWS to capture learning data from Canvas and campus partners, our university is now developing a custom platform for academic advisors to access and visualize student information. This project supports our ability to promote student success by identifying at-risk students earlier than has ever been possible. This presentation outlines our technical architecture, campus partnerships, and ongoing efforts to apply Canvas Data and other learning—

  • Intermediate

    At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

    We are undergoing a campus-wide initiative to develop new digital learning experience delivery modes and business model. We seek to deploy offerings across multiple platforms to allow for a portfolio of online offerings, from Free to Freemium to Paid. This ecosystem approach is desirable in order to facilitate multiple architectures best suited for particular programs and offerings.

    To achieve this goal, we have—

  • Advanced

    At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

    Get the inside story of how and why the IT Project Management and Reporting Guidelines were created! Hear from the trenches: those that actively manage projects with a one-time project cost of $5 million or more. The panel will share how these systemwide guidelines have been applied to qualifying IT projects, the benefits and challenges of adhering to the guidelines, and—

  • Beginner

    Just because you build it does not mean that they will come… a gentle reference to "Field of Dreams," but a reality. How you define, develop, deploy, organize, and communicate your IT offering (application, service, software) directly impacts your audience. 

    Silo Much?
    Most IT properties reflect the structure and focus of their parent organization. But if no one uses your product, or they can't find your product, or they're frustrated by your product… then you either have—

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  • Beginner

    For the Adobe Fellows program, faculty from a range of departments who teach courses in American Cultures—a universal undergraduate requirement with an emphasis on the ethnic diversity of sociopolitical and historical narratives within the United States—develop assignments in which students create projects using the Adobe CC suite of programs, including videos, podcasts, infographics, and Spark webpage presentations.

    The Adobe Fellows program was conceived to:

    • Enrich student learning by promoting innovative methods for engaging with and representing local—

  • Beginner

    Phrases never uttered at a modern UC campus:

    • “Sure, we have enough room for all our staff.”
    • “We actually have too many conference rooms.”
    • “We want to do less collaboration. So, we’re going to keep people spread out and siloed.”

    One UC tech department finally said, “Enough is enough!” and decided to do something about it. The result: A complete gutting of the office suite, a year-long relocation, and the resulting modern, open office environment. Walls replaced—

  • Intermediate

    Faculty are increasingly using Canvas to enhance their face-to-face classes and this has led to a growing interest in online and hybrid courses, which is only further encouraged by our university’s Digital Learning Initiative. However, our department doesn’t have the resources to work directly with every interested faculty member. We needed to find a scalable solution that would allow for interested faculty to develop quality online and hybrid courses and digital course components without having to work—

  • Beginner

    Like a river with a flood, or a forest with a fire, sometimes you need to destroy something to renew it. Our IT Governance Committee on Technology & Architecture had become stagnant, and participation waned. Our new steering committee chair asked each committee to review its charge and focus, to ensure we were maximizing our impact. We disbanded the committee and brought together business and technical leaders to create something from the ashes. We set out to—

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  • Beginner

    Do you have trouble connecting with your clients and customers? Perhaps you are challenged working with your boss or colleagues or would like to increase your confidence to advance your career. This workshop will teach you the 5 points in the Self-coaching model; a framework to classify and categorize all situations. This is a technique used to monitor personal effectiveness by uncovering a higher self-awareness. Use the self-coaching model to monitoring undesired outcomes. Participants will learn how to effectively self-coach, create an individual growth plan—

  • Beginner

    Calling all novice and experienced non-certified project managers! Becoming a certified Project Management Professional (PMP) can be a wise career decision, but is it right for you?

    Whether you’re dabbling with the idea or already in the midst of exam prep, attend this panel discussion to learn more about why you should—or shouldn’t!—get certified. This multi-location panel will have a lively discussion around their journeys to certification, including:

    1. benefits (opens doors, hireability, standardized language)
    2. challenges in getting—

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  • Beginner

    There is currently a lack of a shared definition among campus academic and administrative departments that provide teaching and learning services of what it means to be a ‘student’ at our UC campus.  Departments regularly adopt data feeds for directory and other campus services as the definition of a student; this leads to some students getting denied critical student services. The Student Definition initiative aims to create a standardized framework for campus, so that each department can—

  • Beginner

    Creating and delivering videos for the online masses is a daunting task. It often requires copious amounts of time, well-designed spaces, and expensive tools to implement and streamline their use in growing flipped classroom landscape. However, those who embrace flipped learning need to think like architects, not high-budget video producers. While it’s tempting to become enamored by the technology or space we wish we had, now more than ever, it has become clear that creating effective instructional—

  • Beginner

    There is no recording for this session. The presenters have opted to provide the slides for attendees. These can be downloaded below in the Session Files section - UCTech 2019 Planning Committee

    Setting a workplace goal is easy but accomplishing that goal can be incredibly hard. Personal blockers such as negative talk, fear, procrastination and perfectionism can sink one's efforts before they start. Conversely, a focused effort, support, and sponsors can help one achieve even the most—

  • Beginner

    At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee
     

    By mid-2016, UCSB had worked for 4 years to implement UCPath.  Although 13 staff were allocated to the program, none of the 126 business process designs or 50 interfaces were complete, and over 85 departments still used paper timecards.  After changing how we managed the program, UCSB drastically accelerated its deployment schedule and completed deployment in September 2018. 

    In this—

  • Beginner

    Whether you have team members who are off-site employees or you’re working on a project that involves cross-campus collaboration, remote work comes with its fair share of challenges and considerations. If remote work isn’t ingrained into your department’s culture, problems won’t be far behind. Projects can be delayed because dispersed teams aren’t used to communicating with out-of-office colleagues. Discontent may simmer if in-office workers don’t feel comfortable contacting off-site ones. Your stakeholders might feel that your team—

  • Beginner

    There is only audio for this presentation so, with permission from the presenter, we have provided the slide deck and any supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

    We have achieved over $7 million in IT savings and cost avoidance during each of the past three years, with no impact on service or the delivery of solutions, by encouraging all IT leaders to be excellent business people as well as excellent—

  • Beginner

    Over the past decade an increasing number of students with hearing impairments have been identified on our campus who need real-time captioning of their classes. There are too few captioning providers in our local area to meet that need. We developed a system which provides captioning staff at remote locations an audio feed from the media system of any of our classrooms and allows them to share the text that they type with students in those rooms—

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  • Advanced

    Brief: This workshop will describe steps to stand-up a centralized Project Management Office in an IS environment.  The first half of the workshop will discuss one campus’s 12-month start-up journey, including the Project Management Maturity Model framework, STARS assessment, SWOT analysis, Visioning, Planning, Staff Development, Performance Improvement, and Execution... along with the “magic” key ingredients for success. The second half of the workshop will lead individuals through a STARS profile, mini-maturity audit and readiness checklist.

    Materials: An—

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  • Intermediate

    Managing large projects and all the tasks and resources that go along with them may seem daunting or overwhelming. But what if you could simplify the project management process but get even more successful results? What if you could put aside complex concepts like “Dependency Mapping”, “Resource Leveling”, and “Work Breakdown Structures” in lieu of a straightforward customer-focused process? 

    The ITS-PRO ontology stands for Project Management, Reporting, and Optimization and is based on breaking down—

  • Beginner

    How can user experience (UX)  techniques be applied to instructional technology services? We’ll describe a case study where we researched and analyzed the experience of instructors teaching large classes (i.e. those that impact the greatest number of students) to build a Journey Map, which in turn helped us identify opportunities to improve our suite of digital learning services. 

  • Beginner

    Whether designing an app interface or a business process, the same philosophical principles drive both Lean Six Sigma and lean software design and development. By combining the two and understanding that they are complementary and mutually reinforcing, we can leverage our product lifecycle to achieve both process improvement and core UX goals. In this talk, we’ll dive into each stage of the Lean Six Sigma methodology, and how it applies to UX design with real-world examples and—

  • Intermediate

    At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

    The Student Activity Hub (SAH) combines information about all graduate and undergraduate students into a single repository. Academic analysts, advisors, and faculty can access the curated data through supported reporting and visualization tools: Tableau and Cognos. 

    In the initial phase, the SAH is designed to make institutional and operational reporting easier by providing access to 15 years’ worth of student data—

  • Beginner

    Whether you want to learn a new skill, increase your chances for landing a new job, or just want to collaborate with other like-minded individuals on projects, networking is an essential tool.

    In this session, the speaker will share how the use of effective networking brought their department new clients.

  • Beginner

    How do you effectively support a network of over 1,500 concurrent courses, whose online pages are collectively accessed over 2 million times each week? In supporting a customized, self-hosted learning management system, data and data visualizations are a foundational element of our decision-making. Take a look inside our tool kit and find out how we use different resources to help us monitor the pulse of our learning management system. Google Analytics, Splunk, Tableau, and other custom reporting and data visualization tools—

Wednesday, July 20

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  • Beginner

    Ugly, large-scale, complex business and technical processes often have two fates: 1) multiple failed attempts at revision and/or implementation, or 2) slow, prolonged death because no one dares to tackle a revision. Neither serves the users or technical teams and both are incredibly painful for campuses. In this talk you will learn tools and tips about linking process improvement projects to break down complex processes into smaller, workable projects. A pilot project for process improvement in class and space scheduling will be—

  • Beginner

    I will go over how our team started incorporating accessibility, how we addressed the issues we faced, and where we're at/heading. The focus is more on the practicality of implementing accessibility standards, since there's a lot of information about why to be accessible and what it means to be accessible, but not always how to make sure that you're implementing standards correctly.

    Time/interest permitting, I can also go over WCAG 2.0 and 2.1 specifics and go a—

  • Beginner

    Data Science and Computer Science courses with large enrollments face grading challenges due to the size and nature of their assignments. In our university’s Introductory Data Science class, every student submission is broken up into auto-graded code sections and manually graded response sections to be separately graded, then merged to produce a final grade. In response, our university’s Department of Data Science has developed a grading solution pipeline to productionize this process, in addition to auto-grading software and—

  • Beginner

    Imagine your department or workflow is slowed down by functional silos, multiple hand-offs, unacceptable delays and backlogs. Or that you are working on a process that is mission critical to the success of your department but needs continuous manual tinkering.

    Now let’s raise the stakes: You’re in the midst of multiple ERP projects, and you don’t want to carry bad processes into new systems. 

    Enter the Lean Bench, a “go team” of process improvement experts made up of—

  • Beginner

    Classroom Response Systems (CRS, aka “Clickers”) have been, for many years, used in courses across UC campuses for engagement and assessment purposes, to the degree that some instructors consider them indispensable. With advances in CRS technology that provide new features, as well as enable students to participate using their own devices (phones, tablets, laptops), many UC campuses have been investigating a variety of new systems; some campuses have formally adopted a new system, while others are at—

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  • Beginner

    IT project stakeholders such as administrators and faculty often want detailed, specific estimates about project cost before they agree to sponsor a project. Unfortunately, as any IT project manager knows, project plans are often full of educated guesses and complete unknowns, which makes any estimate highly uncertain. This session will introduce attendees to strategies for making and discussing IT project estimates that more effectively communicate that uncertainty to stakeholders. We will discuss French and Raven’s power theory,—

  • Beginner

    Over the past two years, with input and vision from researchers building high-performance systems such as the Pacific Research Platform (PRP), we have built out a hybrid cloud/on-premises environment for student Data Science and Machine Learning, supporting both coursework and student-focused independent study research.  The system is now used by 1300 students per quarter across multiple departments and disciplines, from Engineering, to Cognitive Science, to Visual Arts.   We will share technical and non-technical lessons learned in the—
  • Beginner

    This past year at UC Santa Cruz, we changed our development methodology from Waterfall to Agile. This presentation shares some observations, experiences, and lessons our web application development team learned within the first 6 months of switching.

    We'll discuss:

    • Why we switched to Agile.
    • How our new development team is structured.
    • Things we changed over the first 6 months.
    • Some of the lessons we learned.
    • Take-aways from the developer perspective.
    • And, in hindsight, whether we think it—
  • Beginner

    At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

    Artificial intelligence-supported business processes are changing how we do business, how we manage risk, how we communicate, and how we organize. We have started down the path of building the foundation to enable our organization to benefit from these innovations. In our talk, we will cover:  
    - how the data and data warehouse of the future is changing  
    - how we—

  • Beginner

    Join us to learn how we are developing student worker pipelines to illuminate talent that compete well in open recruitments and can transition quickly and seamlessly after graduation.  Securing graduating resources early in their career path offers the opportunity to support, train, and mentor blossoming talent into senior, supervisory, and management roles, encouraging staff development and retention, and reducing recruitment time and costs.  Additionally, this practice creates development and leadership opportunities for existing staff. We would like—

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  • Beginner

    Attendees will be able to see how they can leverage their existing systems to create opportunities for learning and development outside of the classroom that's accessible for staff, students, and anyone with the appropriate credentials (as needed). Specifically this session will cover how to start a social learning site, and a Transferable Skills Library using Drupal 8, a word analyzation tool, e-learning videos, and job descriptions. Additionally we'll review how to measure the impact of these efforts—

  • Intermediate

    You may have heard about Process Palooza -- a one-of-a-kind extravaganza focusing on business process improvement that has taken on a life of its own, snowballing into a university-wide embrace of continuous improvement and business excellence. At the heart of Process Palooza is a high-stakes, fast-paced competition dubbed The Great LSS RaceLSS stands for Lean Six Sigmaa process improvement methodology built on reducing waste and improving efficiency. The competition puts teams’ LSS skills—

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  • Beginner

    Funding bodies, campus initiatives, and professional associations have recently placed an increasing importance on training as a way to help researchers, librarians and IT staff better engage with the expanding array of tools, research techniques, and vast amounts of data.  The objective of many of these training programs is to improve the skills of researchers, librarians and IT staff in working with data. But how do we do this effectively in a way that promotes inclusivity? The—

  • Intermediate

    UCXX IT PPMO struggled to keep up with demand for new JIRA projects and Confluence spaces. Result was frustrated teams and Cloud instances popping up around campus.

    UCXX and IBM have teamed up to see how using Smart Chat technology and Robotic Process Automation (RPA) can make the experience of requesting new Jira Project and Confluence Spaces go from "Why is it taking so long to get my stuff created" to "Are you serious, that is wicked—

  • Beginner

    At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

    Successful individuals are enhanced by ongoing professional and leadership development. Douse some fuel with enriched mentoring aligned to individual career interest then you shall see your gems taking their true form.   Join us and learn how our IT/CS Development and Mentorship Program (DMP) has grown from infancy four years ago—

  • Beginner

    Governance plays a critical role in vetting, approving, and prioritizing IT requests.  Common pitfalls in the life cycle of a service request typically result from inaccurate assumptions that all requests ought to be completed, and/or that all requests are of equal importance.  Often, such assumptions lead IT teams to allocate resources and expertise to requests that are high effort/low impact.  Likewise, this cultural phenomenon leads to a false sense of user-empowerment when it comes to the requesting—

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  • Beginner

    It’s not just about standing up IT services anymore!  Project success is also about the quality of the underlying business processes and their adoption that leads to successful outcomes…or not. We all know how important business processes are to operating seamlessly and efficiently. And we know how challenging it is to create, optimize and maintain those processes. Learn how one campus is leveraging a state of the art Business Process Mapping (BPM) tool to address these challenges—

  • Beginner

    When we look at our data through a geographic lens, we see that location can unveil patterns that we otherwise might not have discovered. Geographic Information Systems (GIS) is a core enabling technology that allows for users to access, interpret and visualize multivariate data in unique ways. It supports exciting cross disciplinary research and providing unique learning outcomes for researchers and students, enabling them to “think spatial”.  

    In this session, GIS Librarians and IT Professionals from—

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  • Beginner

    Standard ED5A of the Liaison Committee on Medical Education standards for accreditation of a medical school states that:

    ED5A. A medical education program must include instructional opportunities for active learning and independent study to foster the skills necessary for lifelong learning.

    At our medical school, we have incorporated instructional technology tools into the learning environment to enhance learner engagement and collaboration and to promote active learning. In this session we will:

    •    Provide participants with an—

  • Beginner

    With the goal of starting COPs at all UC campuses, this workshop will show you how to leverage resources to build a broad and diverse network of practitioners in:

    Our Business Excellence Community of Practice (BECoP) is a consortium of these local communities of practice that has been growing and thriving and has lessons, tips and tools to share. This community serves as a tool for—

  • Beginner

    Instructional media is ubiquitous in higher education. Whether it is lecture-captures, just-in-time instruction, fully produced videos, or quickly recorded feedback, we are all creating a significant amount of media! In this presentation, you'll hear the story of one campus' approach to supporting media capture and providing media management solutions. We started with a set of requirements, organized research into trends (and forward looking vision), asked for vendor demos, evaluated solutions, and made a selection. The final solution,—

  • Promoting Growth and Retention in IT
    Hatlen Theater

    Beginner

    I will talk about hiking the Pacific Crest Trail and wilderness backpacking in general. I will bring my backpack and unpack it to show the gear I use/used and answer any questions about hiking the PCT, especially from the perspective of being a solo woman hiker.

    People in tech should step away from tech now and then and being alone in the woods is one way to refresh oneself as well as trigger personal growth. Solo hiking—

  • Beginner

    We hear the importance of having inclusive, collaborative teams, but often lack effective tools and practices needed to support this change.  To truly leverage diversity within teams, they need to actively foster open communication and dialogue, prioritizing different perspectives as input into decisions.

    Drawing from our experience implementing Agile methodologies and inclusive meeting practices within our IT department, we will walk through several techniques used at the group, divisional, and departmental level that help individuals be heard,—