Schedule

Designing a new application from scratch is a daunting task. There are thousands of decisions to be made about business rules, workflows, and layouts, all in coordination with stakeholders ranging from clients to developers. An Agile project management approach emphasizing communication and iterative planning can make decision making manageable, yield effective and cohesive designs, and even help to deliver on time.

We will explore techniques that our team has successfully employed, using a recent software development project—

Overview:

• Drupal is one of the most popular open source CMS platforms out there. Many colleges and universities use Drupal as their CMS of choice.
• Amazon Rekognition is a tool that provides image and video analysis to your applications

This session will show you how to integrate Drupal 8 with Amazon Rekognition and see real time image analysis on consuming apps.

We will use React framework for our data consuming app.

Outcomes:

Learn basics of Drupal 8—

UCOP recently issued an updated Information Security Policy (commonly known as IS-3) in conjunction with their minimum security standards to require encryption on laptops and mobile devices. By July 2019, all UC campuses must have a deployment plan to implement disk encryption “over the ensuing 12 months.” Encryption has already been required on Protection Level 3 (PL3) data or higher. One does not simply encrypt all the devices though, because it’s difficult! Come find how we have—

Our development team provides development and hosting for a variety of custom built Drupal based websites.  Recently, we moved from locally self-managed hosting services to an AWS cloud based system with a Jenkins & Github based automation pipeline.  In this session, we'll cover the benefits of automation, our AWS infrastructure, our automation pipeline, server monitoring, as well as the challenges and things we learned during the process.

Here is your opportunity to learn from seasoned experts and “green” practitioners sharing their experiences with Lean Six Sigma. Lean Six Sigma is an effective methodology that allows organizations to streamline their workflow processes and increase efficiencies. It is based on common sense practices and is completed in five phases: Define, Measure, Analyze, Improve and Control.

Ask your questions, get the inside scoop, stories, and tips, learn what you need to be successful, how to get started,—

After building a robust technology stack that includes a data lake and uses AWS to capture learning data from Canvas and campus partners, our university is now developing a custom platform for academic advisors to access and visualize student information. This project supports our ability to promote student success by identifying at-risk students earlier than has ever been possible. This presentation outlines our technical architecture, campus partnerships, and ongoing efforts to apply Canvas Data and other learning—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

We are undergoing a campus-wide initiative to develop new digital learning experience delivery modes and business model. We seek to deploy offerings across multiple platforms to allow for a portfolio of online offerings, from Free to Freemium to Paid. This ecosystem approach is desirable in order to facilitate multiple architectures best suited for particular programs and offerings.

To achieve this goal, we have—

According to a recent survey conducted by a leading security firm, 76% of respondents experienced phishing attacks.  The threat from phishing attacks is real and causes data breaches, financial loss, and system compromises like ransomware.  This presentation will cover real-life phishing attacks observed at UC and the various motives of the phishers.  Attendees will see first-hand the methods used by attackers to lure potential victims into clicking links or responding with information that ultimately benefits the attackers. —

For the Adobe Fellows program, faculty from a range of departments who teach courses in American Cultures—a universal undergraduate requirement with an emphasis on the ethnic diversity of sociopolitical and historical narratives within the United States—develop assignments in which students create projects using the Adobe CC suite of programs, including videos, podcasts, infographics, and Spark webpage presentations.

The Adobe Fellows program was conceived to:

• Enrich student learning by promoting innovative methods for engaging with and representing local—

Overview of how our Infrastructure team integrated automation into our data center.  Includes an overview of the specific tools sets and platforms deployed.   Focusing on the drivers and benefits.  Including specific real-world examples of how manual labor can be automated, what it means for the organization, what skill sets are required to achieve success, how to measure success, etc..  Automation is an important step in the maturity model for modern IT teams, yet not many UC’s are—

Do you approach change by hitting your users over the head with the same communications strategy or do you hit the nail on the head with targeted communication and outreach efforts? Let’s face it change is painful and inconvenient, especially when you’re competing with the distractions of a busy community. Beginning spring 2018 IT Security rolled out a set of initiatives to improve data, network, and system protection. We knew from experience that internal change was often—

Faculty are increasingly using Canvas to enhance their face-to-face classes and this has led to a growing interest in online and hybrid courses, which is only further encouraged by our university’s Digital Learning Initiative. However, our department doesn’t have the resources to work directly with every interested faculty member. We needed to find a scalable solution that would allow for interested faculty to develop quality online and hybrid courses and digital course components without having to work—

Now, more than ever, IT professionals are feeling overwhelmed by the number and complexity of tools available to them. From Kuberneties to Teraform, Chef to Ansible, It can sometimes be difficult to tell where one tool ends and another begins. With such overlap and complex integrations, it becomes necessary to change the way you reason about and chose your technology portfolio.

This talk does not suggest or advocate for any particular set of tooling, but rather discusses some methods of breaking down—

Ready? Set? Innovate! Creativity can feel like we’re being asked to do the impossible -- you want me to do my job and what? Think of something new? I don’t have the time for that! Although IT is a place of innovation and cutting edge technology, it’s also the place of legacy systems and tech debt. As contributors, how do we balance what we need to do with what we want to do? As managers, how can—

When faced with solving a new problem, we often need to decide between buying or building the solution. Sometimes a third option is available - borrow. 

In this session we will share our journey in delivering an appointment scheduling system to our campus’ undergraduate advising offices. After extensive campus conversations with stakeholders, including governance voting, it was decided that we would build a custom system. However, a third and unusual option emerged during our pre-development research: borrow.—

If you've heard of Agile/Scrum, you might think it's meant only for software development. Not so! Scrum is not just for software, it is for problem-solving and getting work to done. Agile methods, such as Scrum, are built for speed, clarity, flexibility, and especially for reacting gracefully to change - even at the last minute! If your team has work to get done, Scrum can deliver huge value by setting your team up for success on any—

The greatest part of being a member of Information Systems is creating solutions that make work better and easier for the staff we serve.  Staff asked us: “Can you create a solution that saves our emails to project folders on the network? Doing this manually is truly a mind numbing office task which is driving us nuts.”  We researched and discovered Google Apps Script which was used to create a one-click Gmail add-on solution.

Learn how you—

It takes multiple teams working in concert to deliver a quality product. This coordination is difficult without a defined process in place.

In the beginning, users had to interact with each team separately which caused confusion, delays, and unpredictable outcomes.  To remove this burden from the user and improve delivery time, we designed and continue to iterate a process that ensures requests are fulfilled in the shortest time possible.

In this session we'll showcase our journey—

There is currently a lack of a shared definition among campus academic and administrative departments that provide teaching and learning services of what it means to be a ‘student’ at our UC campus.  Departments regularly adopt data feeds for directory and other campus services as the definition of a student; this leads to some students getting denied critical student services. The Student Definition initiative aims to create a standardized framework for campus, so that each department can—

There is only audio for this recording so, with permission from the presenter, we have provided the slide deck and any supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

What if you could implement Shibboleth for your application as a plug-and-play, reducing the time and effort from months to days?

The AJS DevOps team at UCOP created a Docker container for Shibboleth that is deployed on AWS as a front-end to our web—

Creating and delivering videos for the online masses is a daunting task. It often requires copious amounts of time, well-designed spaces, and expensive tools to implement and streamline their use in growing flipped classroom landscape. However, those who embrace flipped learning need to think like architects, not high-budget video producers. While it’s tempting to become enamored by the technology or space we wish we had, now more than ever, it has become clear that creating effective instructional—

Over the past decade an increasing number of students with hearing impairments have been identified on our campus who need real-time captioning of their classes. There are too few captioning providers in our local area to meet that need. We developed a system which provides captioning staff at remote locations an audio feed from the media system of any of our classrooms and allows them to share the text that they type with students in those rooms—

Batman and Robin. Han Solo and Chewbacca. Mario and Luigi. Just like these famous pairings, so it is for Data Architecture and Data Governance — they’re aligned to support each other in a variety of ways. What tops this data management duo’s list? Their shared goal of creating standards and guidelines to support UC*'s strategic goals (increasing operational efficiency, decreasing costs, mitigating risk, promoting data as a business asset - the list is long).

Without the benefit of a—

How can user experience (UX)  techniques be applied to instructional technology services? We’ll describe a case study where we researched and analyzed the experience of instructors teaching large classes (i.e. those that impact the greatest number of students) to build a Journey Map, which in turn helped us identify opportunities to improve our suite of digital learning services. 

Release Toggles allow incomplete and un-tested codepaths to be shipped to production as latent code which may never be turned on.  These are feature flags used to enable trunk-based development for teams practicing Continuous Delivery.  They allow in-progress features to be checked into a shared integration branch (e.g. master or trunk) while still allowing that branch to be deployed to production at any time. Release Toggles allow incomplete and un-tested codepaths to be shipped to production as—

For the vastness of IT solutions we provide to our campuses, have we scaled our Customer Service models appropriately to adapt to this growth? And if so, how do we know our support models are working? The field of Customer Experience (CX) offers practical tools for analyzing how well our organizations keep pace with the needs of our campus customers; designing strategies to adapt our products and services accordingly; and translating customer feedback to business results.

In—

Analytics across disparate applications has been am ongoing challenge in every organization. Proto typing an analytics solution across multiple applications can be time consuming. This usually involves moving data from multiple applications to a single data store - which is costly from a data movement, and modeling perspective.

There are several innovative solutions to this problem. One of the effective solutions is using Data virtualization. This session will explore possible solutions, focused on Data virtualization. The session—

DevOps, CI, Build, Test, Deploy! There are a lot of different components flying around this buzzword-compliant practice. It’s hard to know where to start. (Spoiler: always start with low-hanging fruit!) But the promises are very attractive: Fewer bugs, faster deployment, greater confidence in your changes.

Learn practical tools and workflows from those of us already in the trenches. We will cover:

• Identifying the areas where automation will make the biggest difference
• Continuous Integration tools and services such as—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

We'll share our experience with a top-right quadrant SIEM, including benefits, pitfalls, operation and support.

• How to learn to use the SIEM
• Best use of vendor resources
• What we expected & what we got
• Leveraging for a small team
• Metrics vs Measurements/Actionable Numbers
• Runbook-style procedures
• Extending to the cloud
• Useful dashboards/reports
• What we would do differently

As global technology advances further into the digital age, it is imperative we continue to identify means to exploit the massive potential of data. Through the application of innovative artificial intelligent techniques on data, decision makers are now empowered to take advantage of the hidden potential of data. An objective of my presentation would be to inspire those in the technological world to reimagine the depth and breadth of the data we collect.

More specifically, I would like to—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

The Student Activity Hub (SAH) combines information about all graduate and undergraduate students into a single repository. Academic analysts, advisors, and faculty can access the curated data through supported reporting and visualization tools: Tableau and Cognos. 

In the initial phase, the SAH is designed to make institutional and operational reporting easier by providing access to 15 years’ worth of student data—

When UCLA HumTech converted a homegrown application to a serverless app, we had to rethink how we approached data security. While UCLA has a number of solutions to protect student data, most of these solutions assume that there's a server to run on. A serverless app requires rethinking how we accessed Shibboleth, queried the student record system, and protected resources.

This talk will present our experience securing a serverless application. It is for developers, system administrators, and—

This workshop will demonstrate how to use free open-source tools to set up a safe environment to explore a deliberately insecure web application to train yourself or other web-application developers on web-application security.

Learn about UCLA’s Zenith App Platform (ZAP @ https://zap.ucla.edu), a powerful data driven Mobile App SaaS environment, created for Higher Ed.  A bloated campus app is not necessarily the right solution for your environment, users are used to leveraging niche apps for more specific functionality and they are better served with a personalized experience.    ZAP embodies several mobile principles that have always been core to an unbiased mobile experience:

• Apps should be Data Driven:  ZAP allows you—

How do you effectively support a network of over 1,500 concurrent courses, whose online pages are collectively accessed over 2 million times each week? In supporting a customized, self-hosted learning management system, data and data visualizations are a foundational element of our decision-making. Take a look inside our tool kit and find out how we use different resources to help us monitor the pulse of our learning management system. Google Analytics, Splunk, Tableau, and other custom reporting and data visualization tools—

Infrastructure as Code is a new paradigm to create resources in the cloud.  This paradigm makes it easy to launch/destroy cloud environments in a way that is repeatable, controllable, and versioned reducing cost and risk.

The AWS CDK is an infrastructure modeling framework that lets you to define your cloud resources using programming APIs in Java, JavaScript, Typescript, and/or C#.  Learn how to create a cloud resource with a CloudFormation template using the Open Source AWS-CDK.

Discover—

Do you or your team enter into agreements for IT services, software, hardware or professional services? Does your Unit use Cloud solutions to solve your business problems?  If the answer is yes to any of those questions, then this panel session is for you.

Earlier in this year, a systemwide workgroup rebuilt Appendix DS in order to make it simpler and easier to use, and to be Supplier friendly.

In this session, our panel will discuss when—

I will go over how our team started incorporating accessibility, how we addressed the issues we faced, and where we're at/heading. The focus is more on the practicality of implementing accessibility standards, since there's a lot of information about why to be accessible and what it means to be accessible, but not always how to make sure that you're implementing standards correctly.

Time/interest permitting, I can also go over WCAG 2.0 and 2.1 specifics and go a—

Data Science and Computer Science courses with large enrollments face grading challenges due to the size and nature of their assignments. In our university’s Introductory Data Science class, every student submission is broken up into auto-graded code sections and manually graded response sections to be separately graded, then merged to produce a final grade. In response, our university’s Department of Data Science has developed a grading solution pipeline to productionize this process, in addition to auto-grading software and—

Spend a decade running a Ruby on Rails site for all prospective academics coming into the University of California and you're bound to mess up sometimes. In this talk we'll go over a few places where we fell down, what we learned from it, and how we incorporate our mistakes into our process.

We'll talk about an architecture mistake that haunts us to this day. We'll look at the deploy that broke our email system and the—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

In 2016, our campus decided to retire its legacy learning management system and adopt the Canvas LMS. After a year or so of working towards this new LMS future, it became clear that the deeply integrated development+support team structure that had worked for the past decade was no longer optimal for—

Classroom Response Systems (CRS, aka “Clickers”) have been, for many years, used in courses across UC campuses for engagement and assessment purposes, to the degree that some instructors consider them indispensable. With advances in CRS technology that provide new features, as well as enable students to participate using their own devices (phones, tablets, laptops), many UC campuses have been investigating a variety of new systems; some campuses have formally adopted a new system, while others are at—

There is only audio for this presentation so, with permission from the presenters, we have provided supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

Lightning talks are pretty great, but less so when you can tell how little prep time the speaker had. So we wanted the good parts, without the bad. Enter: MiniTalks! They're like Lightning talks, short and sweet, but our speakers have more notice so they can put more—

Note: This session is only for UC-affiliated attendees. At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

“Getting out of the Data Center Business” is a common strategy at many of our campuses.  This session will provide a comparison of the UC system agreements for the three major cloud providers (AWS, Azure, GCP) and discuss recent developments negotiating deeper discounts and incentives using our collective scale.  We will show what—

Studies show that multitasking at work reduces productivity by as much as 40 percent. The only proven way to get more done is to do one thing at a time, from start to finish. A year ago, our team recognized the need to stop starting and start finishing.

 Kanban was embraced as a visual system for managing work and a framework to make work visible. It limits work in progress so that team members concentrate on one—

Centuries ago when UC Merced was just starting out ... OK so only 14 years go ... the Service Operations started as a typical configuration: Call Center and Service Desk. A complacency set over the land and the two team did not play well together. There was a lack of communication and we lost focus in our service orientation, and in a growing campus, this model would not take us from supporting 8800 (Students, Faculty, and Staff) in 2016 to—

In an effort to streamline and modernize our application development process, Educational Technology Services has started to implement new project management practices. We’ve recently started to create interactive, high-fidelity web application prototypes to promote collaborative conversations around the app’s structure, user interface, and workflow, as well as a collective understanding on the scope of the app’s features. The goal of this change is to reduce the friction between developers and stakeholders to create a final product that—

Is your campus clamoring for Tableau?  Do you have a proliferation of Tableau Desktop/Creator licenses but limited options for deploying visualizations and content securely and to the right audiences?  Learn how one UC campus is leveraging a consortium model to stand up a Tableau enterprise server with the shared goals of

• bringing on new campus partners quickly and efficiently;
• freeing analysts from software management tasks while offering them the control to manage their content and users; and—

The main campus website was built more than 6 years ago now, with only one small redesign between its launch and today. Our goal was to look at user experience issues with our existing content management system (CMS) and create a new website that would be easier to maintain and manage by public relations staff. At the same time, we upgraded to the most-recent version of our CMS, which improved our ability to maintain support for the—

Learn how the UCLA Health IT, Office of Health Informatics and Analytics Data Governance team leveraged the data governance platform Collibra to customize a solution to streamline access to data.  We'll share how we've enable the health sciences community including researchers and analytics centers of excellence to identify the right clinical, operational, financial or genomic data they need in a catalog and route approvals to improve efficiency.  The presentation will include a demo of the solution.

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

Artificial intelligence-supported business processes are changing how we do business, how we manage risk, how we communicate, and how we organize. We have started down the path of building the foundation to enable our organization to benefit from these innovations. In our talk, we will cover:  
- how the data and data warehouse of the future is changing  
- how we—

Do you have an enterprise data warehouse? Are you always challenged with integrating disparate sources? . Are your data integration  projects chaotic, labor intensive, with rapidly changing requirements and unhappy customers? Come and listen on how data virtualization helped our organization to unify data across different sources.   to reduce data duplication , to evolve quickly to changing requirements , to improve productivity in IT and by business data communities.

Attendees will be able to see how they can leverage their existing systems to create opportunities for learning and development outside of the classroom that's accessible for staff, students, and anyone with the appropriate credentials (as needed). Specifically this session will cover how to start a social learning site, and a Transferable Skills Library using Drupal 8, a word analyzation tool, e-learning videos, and job descriptions. Additionally we'll review how to measure the impact of these efforts—

We’ve all got our data warehouses. Some are legendary. Some are decades old. All were built with love, blood, sweat and tears.These fine creations have served the ever changing BI needs for a long time. BI delivery timeframes have shrunk to such an extent that our warehouses cannot deliver high quality without compromise or risk. Can data warehouses be converted to data lakes? Can the data be salvaged? Can data lakes keep up with the new BI—

All UC locations have been transforming business using DocuSign for electronic signatures, forms automation, workflow and more.  It's a flexible and secure solution that you and your campus partners can use to make a big impact with little or no IT effort.

Learn, share and discuss how DocuSign is being leveraged with its core capabilities, Lean Six Sigma process improvement methodologies, software APIs for advanced integrations and more.

Prepare yourself to be awesome as you return to—

We all understand how important it is to have up to date integration information, but we want it to be easy to maintain. Each enterprise has hundreds of integrations across various systems, and it’s really hard to get all the information on whether and how they integrate with each other. Once in a while the CIO says, “I need all this information,” and a project is started to collect this data. This project team starts communicating with—

There is only audio for this presentation so, with permission from the presenter, we have provided the following links to supplement the audio recording: 

• Plain Text - "Handling Complicated Tasks with a Chatbot" slides
• Handling Complicated Tasks with a Chatbot Slides

 - UCTech 2019 Planning Committee

Last year out team starting using a chatbot named Zorgbort to handle the lengthy, monotonous, and critical task of deploying our code. The bot is able to take simple commands in—

Concealing database credentials and rotating passwords is usually an exhaustive activity - for system administrators, database administrators, application developers, and security auditors.  Discover how your organization can save time by using AWS Secrets Manager.

See how the AJS developers at UCOP created an AWS CloudFormation template to add a secret to the AWS Secrets Manager to both encrypt the credentials as well as rotating the password as often as required.  Watch and learn how we modified our Java—

Do you or your team members feel like IS-3 is too complex? Don’t know where to start? Does it seem hard to figure out the first step? Do you hesitate to develop a plan? Do you wish other options were allowed? These questions can limit compliance and hinder implementation – ultimately leading to increased cyber risk.

In this session, we will discuss these questions and pain points in the implementation process and help learn how to overcome—

After a vendor pilot to provide student success tools to our campus failed, campus leadership asked us to determine the true needs of our academic advisors and other student support staff via a thoughtfully executed user-centric business analysis project.

Using the principles of design thinking and user-centered design, we tightly collaborated with these key stakeholders to understand existing workflows, identify gaps in data access and retrieval, and suss out the pain points that they’d long learned to—

Funding bodies, campus initiatives, and professional associations have recently placed an increasing importance on training as a way to help researchers, librarians and IT staff better engage with the expanding array of tools, research techniques, and vast amounts of data.  The objective of many of these training programs is to improve the skills of researchers, librarians and IT staff in working with data. But how do we do this effectively in a way that promotes inclusivity? The—

Like many universities, in 2017 UC <redacted>'s Internet border was largely open. The end-of-life intrusion prevention system (IPS), our only protection beyond a few router access control lists, was removed when it failed. There was very little to distinguish our campus network from the Internet. We had limited ability to implement east-west controls between campus departments, mostly through router ACLs and distributed firewalls.

This presentation will trace the path that we took from this beginning to functional—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

Delivering modern messaging (push messages and texts) into a native app involves reaching people where they are, in real-time, with current and pertinent information.  For example, as you pull up to the airport terminal, travelers greatly appreciate getting that text message, to inform you that your departure gate has changed—

Title

Securing International Student & Scholar Success

Summary

The team at UC-Irvine has created different applications for UCI International Center. These applications have not only created a user-friendly experience for international students and eased their transitions into UCI but also made the International center processes related to SEVIS compliance paperless, efficient and cost effective. In addition, UCI has gone a step beyond and successfully implemented multiple measures such as 2-factor authentication and transparent encryption to better—

This past year I was tasked with redeveloping/designing our campus class schedule. This tricky little application needed to sit inside of our campus CMS and inside department websites; while also being severless. This presentation is on how I architected and built a javascript single page application, with dynamic routing, as an embeddable widget that can be replicated anywhere.

Data is a valuable asset to any organization. Data Quality is an important and vital characteristic of  any data domain.
This session will explores a unique approach to data quality through a centralized AWS cloud-based framework, scalable to be used with any data source.
Proactively address and remediate data quality issues. Maintain data consistency and reliability.
Join us to discover an AWS Cloud-based Data Quality Framework.

Topics include

• Framework Architecture
• Data Quality Mart
• Data Quality agent
• Data—

When we look at our data through a geographic lens, we see that location can unveil patterns that we otherwise might not have discovered. Geographic Information Systems (GIS) is a core enabling technology that allows for users to access, interpret and visualize multivariate data in unique ways. It supports exciting cross disciplinary research and providing unique learning outcomes for researchers and students, enabling them to “think spatial”.  

In this session, GIS Librarians and IT Professionals from—

It can be easy for a team to get so caught up in doing agile "correctly” that the team stops actually being agile. When applying agile methodologies to different teams, it can be more beneficial to respond to the needs of the team than to adhere strictly to one agile framework or another (ex. Scrum, Kanban).

This panel, which consists of representatives from multiple agile development teams at UCI, will start with a short presentation from the—

This session was not recorded, at the request of the presenter - UCTech 2019 Planning Committee

IT Change Management is an established process which manages the risk of technical changes to an organization. Traditional waterfall development and SDLC have given way to Lean and Agile frameworks for getting work done.  Kanban boards and Gemba walks are a way to make work visible.  Cloud and DevOps is the new rage.   So, is Change Management still relevant? How can—

Television, computers and smartphones, have trained us to look at screens for information.  In response, digital signage has emerged as an effective way to tell your story and get your message out.  In addition to being cheaper and more environmentally friendly than print, it is also better at engaging audiences with dynamic and easy to update content.  

In this workshop, you will learn how to:

• Turn any screen into eye-catching digital signage using simple & affordable—

Standard ED5A of the Liaison Committee on Medical Education standards for accreditation of a medical school states that:

ED5A. A medical education program must include instructional opportunities for active learning and independent study to foster the skills necessary for lifelong learning.

At our medical school, we have incorporated instructional technology tools into the learning environment to enhance learner engagement and collaboration and to promote active learning. In this session we will:

•    Provide participants with an—

UC Campuses are all growing, and sometimes the way we provide our IT services must grow and evolve from small, localized practices, to more of a Centralized, and Enterprise-driven approach.  Enterprise Workload Automation has been around for years as a powerful IT tool for driving Organizational goals.  We encountered the challenge of reaching out to our IT partner teams, examining their current localized processes, and presenting solutions to them that can transform the way they conduct business—

Instructional media is ubiquitous in higher education. Whether it is lecture-captures, just-in-time instruction, fully produced videos, or quickly recorded feedback, we are all creating a significant amount of media! In this presentation, you'll hear the story of one campus' approach to supporting media capture and providing media management solutions. We started with a set of requirements, organized research into trends (and forward looking vision), asked for vendor demos, evaluated solutions, and made a selection. The final solution,—

Customer experience matters if a product or service is going to succeed -- and even with limited resources, customer success and empowerment is entirely achievable. At this session, learn how the Web Platform Services team at Berkeley provides training, support, and tools to our users so that they can build highly effective (and accessible!) websites using the Open Berkeley platform. 

We have witnessed a lot of extra effort wasted over the years in the UC system, costly endeavors to build huge and expensive one-off projects as well as efforts to build even bigger systems to consolidate and centralize these systems.This session will cover an alternative IT strategy that will make data-informed decision making more accessible for campuses. By leveraging existing campus-wide solutions and business processes, campuses can integrate and streamline them together using highly customizable platforms.—