Schedule

When an organization undergoes a large-scale IT implementation, the project’s technical readiness is usually well-planned and consistently executed.  Project management activities always revolve around scope, deliverables, and concrete timelines.  However, operational readiness, or the well-defined plan to prepare individuals to use new technology, is too frequently overlooked.  These are the change management tactics that address optimal utilization and adoption of new tools, ultimately combatting barriers to sustainability.  IT Departments are often credited for implementing key projects—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

Get the inside story of how and why the IT Project Management and Reporting Guidelines were created! Hear from the trenches: those that actively manage projects with a one-time project cost of $5 million or more. The panel will share how these systemwide guidelines have been applied to qualifying IT projects, the benefits and challenges of adhering to the guidelines, and—

Just because you build it does not mean that they will come… a gentle reference to "Field of Dreams," but a reality. How you define, develop, deploy, organize, and communicate your IT offering (application, service, software) directly impacts your audience. 

Silo Much?
Most IT properties reflect the structure and focus of their parent organization. But if no one uses your product, or they can't find your product, or they're frustrated by your product… then you either have—

At a large, geographically widespread academic medical center, meeting researchers where they’re at is a challenge.  Helping clinicians and researchers navigate across which technologies, tools, platforms, internal technology groups, external vendor options and governance and approval boards is a full time job. Actually it’s several people’s full time jobs.

Join us for a panel discussion of how XXX has created both formal and informal structures to support researchers interested in using technology in healthcare research. Hear from a—

There is no recording for this session. The presenters have opted to provide the slides for attendees. These can be downloaded below in the Session Files section - UCTech 2019 Planning Committee

As the use and availability of Electronic Health Record system have expanded so have opportunities to reuse the information they collect to improve clinical outcomes, reduce costs, improve health system operations and support a variety of research activities.

Although the opportunities for secondary reuse of EHR are—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

Extending UC Health’s EHR to the Community Market

• Define Electronic Health Record (EHR) provisioning to the community market and how that foundation helps evolve the patient care continuum
• Discuss how UC Health is taking a proactive, integrated approach to advancing their provisioning strategies and capabilities
• Provide insight to the program development necessary to sustain the business model (e.g., legal, compliance, risk,—

Like a river with a flood, or a forest with a fire, sometimes you need to destroy something to renew it. Our IT Governance Committee on Technology & Architecture had become stagnant, and participation waned. Our new steering committee chair asked each committee to review its charge and focus, to ensure we were maximizing our impact. We disbanded the committee and brought together business and technical leaders to create something from the ashes. We set out to—

Calling all novice and experienced non-certified project managers! Becoming a certified Project Management Professional (PMP) can be a wise career decision, but is it right for you?

Whether you’re dabbling with the idea or already in the midst of exam prep, attend this panel discussion to learn more about why you should—or shouldn’t!—get certified. This multi-location panel will have a lively discussion around their journeys to certification, including:

1. benefits (opens doors, hireability, standardized language)
2. challenges in getting—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee
 

By mid-2016, UCSB had worked for 4 years to implement UCPath.  Although 13 staff were allocated to the program, none of the 126 business process designs or 50 interfaces were complete, and over 85 departments still used paper timecards.  After changing how we managed the program, UCSB drastically accelerated its deployment schedule and completed deployment in September 2018. 

In this—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

University technologists are in a unique position to offer IT services to researchers embarking on ambitious projects that require production level services with the flexibility and customization required of a dynamic research study setting. Mobilize Labs at UCLA provides such support to researchers with an emphasis on mobile data collection—

There is only audio for this presentation so, with permission from the presenter, we have provided the slide deck and any supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

We have achieved over $7 million in IT savings and cost avoidance during each of the past three years, with no impact on service or the delivery of solutions, by encouraging all IT leaders to be excellent business people as well as excellent—

Brief: This workshop will describe steps to stand-up a centralized Project Management Office in an IS environment.  The first half of the workshop will discuss one campus’s 12-month start-up journey, including the Project Management Maturity Model framework, STARS assessment, SWOT analysis, Visioning, Planning, Staff Development, Performance Improvement, and Execution... along with the “magic” key ingredients for success. The second half of the workshop will lead individuals through a STARS profile, mini-maturity audit and readiness checklist.

Materials: An—

Managing large projects and all the tasks and resources that go along with them may seem daunting or overwhelming. But what if you could simplify the project management process but get even more successful results? What if you could put aside complex concepts like “Dependency Mapping”, “Resource Leveling”, and “Work Breakdown Structures” in lieu of a straightforward customer-focused process? 

The ITS-PRO ontology stands for Project Management, Reporting, and Optimization and is based on breaking down—

Whether designing an app interface or a business process, the same philosophical principles drive both Lean Six Sigma and lean software design and development. By combining the two and understanding that they are complementary and mutually reinforcing, we can leverage our product lifecycle to achieve both process improvement and core UX goals. In this talk, we’ll dive into each stage of the Lean Six Sigma methodology, and how it applies to UX design with real-world examples and—

Ugly, large-scale, complex business and technical processes often have two fates: 1) multiple failed attempts at revision and/or implementation, or 2) slow, prolonged death because no one dares to tackle a revision. Neither serves the users or technical teams and both are incredibly painful for campuses. In this talk you will learn tools and tips about linking process improvement projects to break down complex processes into smaller, workable projects. A pilot project for process improvement in class and space scheduling will be—

Imagine your department or workflow is slowed down by functional silos, multiple hand-offs, unacceptable delays and backlogs. Or that you are working on a process that is mission critical to the success of your department but needs continuous manual tinkering.

Now let’s raise the stakes: You’re in the midst of multiple ERP projects, and you don’t want to carry bad processes into new systems. 

Enter the Lean Bench, a “go team” of process improvement experts made up of—

Look a technical into how Zoom is changing Healthcare by providing patients a user friendly tool that is secure but also open to innovative development. In this session we will speak to the ways that your department can incorporate Zoom into the patient experience as well as the lessons learned from UCSF's implementation of it. This session will also highlight our plans for Zoom in Healthcare and where we see this platform taking us. 

IT project stakeholders such as administrators and faculty often want detailed, specific estimates about project cost before they agree to sponsor a project. Unfortunately, as any IT project manager knows, project plans are often full of educated guesses and complete unknowns, which makes any estimate highly uncertain. This session will introduce attendees to strategies for making and discussing IT project estimates that more effectively communicate that uncertainty to stakeholders. We will discuss French and Raven’s power theory,—

In the Fall of 2018, the XXXXX released a custom Referrals Automation application that integrated with seven plus different systems across the enterprise and beyond including NIH, commercial vendors and other 3rd party systems.

While the application was a success, XXX wanted to scale their platform quickly and proactively. With dependencies on external APIs, XXXX needed to be able to monitor and detect changes automatically to ensure stability.

A DevOps culture seemed necessary.  Since, the XXXXXXXX has had—

This past year at UC Santa Cruz, we changed our development methodology from Waterfall to Agile. This presentation shares some observations, experiences, and lessons our web application development team learned within the first 6 months of switching.

We'll discuss:

• Why we switched to Agile.
• How our new development team is structured.
• Things we changed over the first 6 months.
• Some of the lessons we learned.
• Take-aways from the developer perspective.
• And, in hindsight, whether we think it—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

We'll share how we have implemented a program to improve the efficiency of our ambulatory physicians so they can finish faster so there is more time for the things that matter. We've shown significant changes in satisfaction withe the EHR and time spend in the system after clinic hours. 

We use—

You may have heard about Process Palooza -- a one-of-a-kind extravaganza focusing on business process improvement that has taken on a life of its own, snowballing into a university-wide embrace of continuous improvement and business excellence. At the heart of Process Palooza is a high-stakes, fast-paced competition dubbed The Great LSS Race! LSS stands for Lean Six Sigma, a process improvement methodology built on reducing waste and improving efficiency. The competition puts teams’ LSS skills—

The Data Provisioning Core (DPC) exists to support the majority of health data analysis needs though the provisioning of well-characterized raw health-related data and derived conceptual information to data requestors. Fundamental to the mission of the DPC is 1) the development of best practices in clinical informatics to guide the acquisition, transmission, aggregation, sematic curation, characterization, protection, and delivery of health data, and 2) a paradigm shift in the relationship between core users of data and members—

In this digital age, more and more of medicine is turning to clinical imaging: photo capture, digital retinography, arthroscopy videos, point-of-care ultrasound and more.  While radiology has been perfecting imaging workflows for decades, standardized workflows do not exist for imaging in many other specialties. By leveraging the strength of the UC Health system, we had hoped to create a multidisciplinary team to tackle these workflows. This session is a walk through the lessons learned from our collaboration—

As the lines between software, hardware and cloud products become increasingly blurred, more IT products are acquired as services provisioned in partnership with external suppliers.  Additionally, every institution business process owner, whether or not part of the IT organization, needs IT solutions (increasingly SaaS) to achieve their business outcomes.  These changes move the institutional role more from building and running IT, to managing a complex set of interrelated services and supplier relationships.  The rights and responsibilities of—

This session will review how our health organization helps to engage our high profile patients by providing a mobile application to give these members a quick way to communicate with our Care Connect team.  This application allows these patients to:

+ Activate a call to a dedicated line

+ Mobile chat a team member during a specified time window

+ Request an appointment

+ Connect to the MyChart patient portal

+ Receive exclusive insights, announcements, and private—

UCXX IT PPMO struggled to keep up with demand for new JIRA projects and Confluence spaces. Result was frustrated teams and Cloud instances popping up around campus.

UCXX and IBM have teamed up to see how using Smart Chat technology and Robotic Process Automation (RPA) can make the experience of requesting new Jira Project and Confluence Spaces go from "Why is it taking so long to get my stuff created" to "Are you serious, that is wicked—

Healthcare data exchange and Interoperability are hot button topics when it comes to patient information, the cost of healthcare and barriers encountered by patients who receive care at multiple institutions.  This session will give an overview of the current methodologies for health data exchange and what has been successful to date as well as places where they have failed.  After the current state overview, the session will transition into future state exchange and discuss the FHIR (Fast—

Governance plays a critical role in vetting, approving, and prioritizing IT requests.  Common pitfalls in the life cycle of a service request typically result from inaccurate assumptions that all requests ought to be completed, and/or that all requests are of equal importance.  Often, such assumptions lead IT teams to allocate resources and expertise to requests that are high effort/low impact.  Likewise, this cultural phenomenon leads to a false sense of user-empowerment when it comes to the requesting—

It’s not just about standing up IT services anymore!  Project success is also about the quality of the underlying business processes and their adoption that leads to successful outcomes…or not. We all know how important business processes are to operating seamlessly and efficiently. And we know how challenging it is to create, optimize and maintain those processes. Learn how one campus is leveraging a state of the art Business Process Mapping (BPM) tool to address these challenges—

DevOps for accuracy, repeatability, and productivity at UC Davis Schools of Health.   

DevOps means different things to different groups, at UC Davis we have utilized Docker, Jenkins, ELK, and Ansible for automated deploys and will be rolling out continuous integration and continuous deploy (CI/CD).  We have learned so far that the “how” of DevOps is far more important than the “what”. 

UC Davis Schools of Health develops and supports software in-house that results in over 120 different—