Kent Carpenter

UCTech Profile
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UC Merced
Kent Carpenter is an accomplished professional in Information Technology. With 30 years industry experience in IT Service Management, Kent’s focus remains dedicated to providing solutions that focus on service operations while emphasizing and promoting the ‘customer experience’. Mr. Carpenter graduated from California State University Northridge with a Bachelor of Science in Computer Science. He received his MBA from Cardinal Stritch University in Madison, Wisconsin. While at Stritch, Kent’s research and thesis addressed a new process for release management in service desk operations that was based on the Capability Maturity Model and Deming, as well as other models. Mr. Carpenter has received his PMP certification in Project Management and is ITIL certified. As the Director of Service Management in the Office of Information Technology at the University of California Merced, Kent is responsible for leading operations that cover the Service Desk, Project Management operations, Software Asset Management, developing and deploying ServiceNow and implementation of ITSM maturity.