Creating Order from Chaos: The Design and Iteration of an Intake Process


It takes multiple teams working in concert to deliver a quality product. This coordination is difficult without a defined process in place.

In the beginning, users had to interact with each team separately which caused confusion, delays, and unpredictable outcomes.  To remove this burden from the user and improve delivery time, we designed and continue to iterate a process that ensures requests are fulfilled in the shortest time possible.

In this session we'll showcase our journey from identifying the issue, designing a process workflow, overcoming implementation challenges, and continuous iteration to produce a predictable outcome.

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Session Track
Innovating IT Solutions