Schedule

Designing a new application from scratch is a daunting task. There are thousands of decisions to be made about business rules, workflows, and layouts, all in coordination with stakeholders ranging from clients to developers. An Agile project management approach emphasizing communication and iterative planning can make decision making manageable, yield effective and cohesive designs, and even help to deliver on time.

We will explore techniques that our team has successfully employed, using a recent software development project—

When an organization undergoes a large-scale IT implementation, the project’s technical readiness is usually well-planned and consistently executed.  Project management activities always revolve around scope, deliverables, and concrete timelines.  However, operational readiness, or the well-defined plan to prepare individuals to use new technology, is too frequently overlooked.  These are the change management tactics that address optimal utilization and adoption of new tools, ultimately combatting barriers to sustainability.  IT Departments are often credited for implementing key projects—

Overview:

• Drupal is one of the most popular open source CMS platforms out there. Many colleges and universities use Drupal as their CMS of choice.
• Amazon Rekognition is a tool that provides image and video analysis to your applications

This session will show you how to integrate Drupal 8 with Amazon Rekognition and see real time image analysis on consuming apps.

We will use React framework for our data consuming app.

Outcomes:

Learn basics of Drupal 8—

UCOP recently issued an updated Information Security Policy (commonly known as IS-3) in conjunction with their minimum security standards to require encryption on laptops and mobile devices. By July 2019, all UC campuses must have a deployment plan to implement disk encryption “over the ensuing 12 months.” Encryption has already been required on Protection Level 3 (PL3) data or higher. One does not simply encrypt all the devices though, because it’s difficult! Come find how we have—

Starting with a Rose-Bud-Thorn activity last spring, over the last year, our campus has created an engaging goal planning project. This project includes everyone in IT working together on teams to achieve strategic goals that will move the department forward. This project was designed to promote communication and collaboration while giving everyone shared ownership in defining and achieving the goal. For this presentation, we will describe the process and then discuss outcomes and lessons learned.

Our development team provides development and hosting for a variety of custom built Drupal based websites.  Recently, we moved from locally self-managed hosting services to an AWS cloud based system with a Jenkins & Github based automation pipeline.  In this session, we'll cover the benefits of automation, our AWS infrastructure, our automation pipeline, server monitoring, as well as the challenges and things we learned during the process.

Here is your opportunity to learn from seasoned experts and “green” practitioners sharing their experiences with Lean Six Sigma. Lean Six Sigma is an effective methodology that allows organizations to streamline their workflow processes and increase efficiencies. It is based on common sense practices and is completed in five phases: Define, Measure, Analyze, Improve and Control.

Ask your questions, get the inside scoop, stories, and tips, learn what you need to be successful, how to get started,—

Everyone talks about building capacity for research, but how do you actually do it? In this presentation we'll share the story of the Scholarly Innovation Lab (SIL) as a "small startup" framework for digital research services, support and community.  The SIL is our answer to meeting the needs of the newer entrants to research computing — the arts, humanities, social and information sciences — with modest resources and a vision for a bigger future. We'll share lessons learned from our—

After building a robust technology stack that includes a data lake and uses AWS to capture learning data from Canvas and campus partners, our university is now developing a custom platform for academic advisors to access and visualize student information. This project supports our ability to promote student success by identifying at-risk students earlier than has ever been possible. This presentation outlines our technical architecture, campus partnerships, and ongoing efforts to apply Canvas Data and other learning—

UC IT leaders have joined with EDUCAUSE to commit to greater equity and inclusion in shaping the next generation of technology professionals and leaders. This conversation between UC’s Systemwide CIO and Vice Provost for Diversity and Engagement will help IT professionals understand why diverse and inclusive workplace environments are essential for more effective and creative teams of IT professionals. Participants will learn about real-life scenarios and the resources available to help create diverse and inclusive environments.  Participants will have opportunities—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

We are undergoing a campus-wide initiative to develop new digital learning experience delivery modes and business model. We seek to deploy offerings across multiple platforms to allow for a portfolio of online offerings, from Free to Freemium to Paid. This ecosystem approach is desirable in order to facilitate multiple architectures best suited for particular programs and offerings.

To achieve this goal, we have—

About a year ago, our campus stood up a high performance computing (HPC) cluster by networking together several different department’s research data centers. This consolidated compute nodes and storage into a single, much larger cluster which could then be utilized by any lab. We followed a co-operative model where a department could donate hardware to this cluster, and their jobs will be “niced” at level proportionate to their contribution value. Researchers could also access the cluster for—

Leveraging the cloud for research shows great promise but many have hesitated due to legitimate concerns. In this session cloud security leader Cisco will clarify the true nature of the risk, qualify its severity and offer a proven 3-step path to neutralize it so that cloud-based research can become a more approachable possibility than ever before.

Fostering digital Inclusion and Accessibility is an ethical and legal responsibility of all IT professionals. To assist with this goal, the Office of the President funded Siteimprove as an accessibility scanning tool and training resource across UC. While introducing this tool at our campus UCSF, we began leading a culture change and developed some recipes for accessibility success.

A good set of recipes help when planning a large event. We started with an appetizer for an initial warm—

According to a recent survey conducted by a leading security firm, 76% of respondents experienced phishing attacks.  The threat from phishing attacks is real and causes data breaches, financial loss, and system compromises like ransomware.  This presentation will cover real-life phishing attacks observed at UC and the various motives of the phishers.  Attendees will see first-hand the methods used by attackers to lure potential victims into clicking links or responding with information that ultimately benefits the attackers. —

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

Get the inside story of how and why the IT Project Management and Reporting Guidelines were created! Hear from the trenches: those that actively manage projects with a one-time project cost of $5 million or more. The panel will share how these systemwide guidelines have been applied to qualifying IT projects, the benefits and challenges of adhering to the guidelines, and—

Just because you build it does not mean that they will come… a gentle reference to "Field of Dreams," but a reality. How you define, develop, deploy, organize, and communicate your IT offering (application, service, software) directly impacts your audience. 

Silo Much?
Most IT properties reflect the structure and focus of their parent organization. But if no one uses your product, or they can't find your product, or they're frustrated by your product… then you either have—

At a large, geographically widespread academic medical center, meeting researchers where they’re at is a challenge.  Helping clinicians and researchers navigate across which technologies, tools, platforms, internal technology groups, external vendor options and governance and approval boards is a full time job. Actually it’s several people’s full time jobs.

Join us for a panel discussion of how XXX has created both formal and informal structures to support researchers interested in using technology in healthcare research. Hear from a—

It has been a full year since this speaker presented on her documented harassment and retaliation experiences in IT and across multiple investigative entities at UC. This presentation focuses on addressing these questions: 

1. How have IT and the University responded to date and are these responses meaningful?
2. Is IT a measurably safer and more inclusive place for women now than before the articles (see below)?
3. Have campus investigative offices modified their policies and processes?   
4. Is zero tolerance—

For the Adobe Fellows program, faculty from a range of departments who teach courses in American Cultures—a universal undergraduate requirement with an emphasis on the ethnic diversity of sociopolitical and historical narratives within the United States—develop assignments in which students create projects using the Adobe CC suite of programs, including videos, podcasts, infographics, and Spark webpage presentations.

The Adobe Fellows program was conceived to:

• Enrich student learning by promoting innovative methods for engaging with and representing local—

There is no recording for this session. The presenters have opted to provide the slides for attendees. These can be downloaded below in the Session Files section - UCTech 2019 Planning Committee

As the use and availability of Electronic Health Record system have expanded so have opportunities to reuse the information they collect to improve clinical outcomes, reduce costs, improve health system operations and support a variety of research activities.

Although the opportunities for secondary reuse of EHR are—

Our IT workforce has increasingly diversified, in demographics as well as thought.  Therefore it is critical to adapt, ensuring that we create and foster inclusive environments, structured to maximize opportunities to share knowledge and collaborate.  Roles that were never previously categorized as IT, many of which live in Analytics departments or on Informatics teams, are now directly contributing more than ever to the larger IT strategy.  In order to allow these new players to breakdown silos and—

Overview of how our Infrastructure team integrated automation into our data center.  Includes an overview of the specific tools sets and platforms deployed.   Focusing on the drivers and benefits.  Including specific real-world examples of how manual labor can be automated, what it means for the organization, what skill sets are required to achieve success, how to measure success, etc..  Automation is an important step in the maturity model for modern IT teams, yet not many UC’s are—

Do you approach change by hitting your users over the head with the same communications strategy or do you hit the nail on the head with targeted communication and outreach efforts? Let’s face it change is painful and inconvenient, especially when you’re competing with the distractions of a busy community. Beginning spring 2018 IT Security rolled out a set of initiatives to improve data, network, and system protection. We knew from experience that internal change was often—

Phrases never uttered at a modern UC campus:

• “Sure, we have enough room for all our staff.”
• “We actually have too many conference rooms.”
• “We want to do less collaboration. So, we’re going to keep people spread out and siloed.”

One UC tech department finally said, “Enough is enough!” and decided to do something about it. The result: A complete gutting of the office suite, a year-long relocation, and the resulting modern, open office environment. Walls replaced—

Worried about how to secure your data in the cloud? Learn how UC San Diego Health achieves HIPAA and NIST compliance in AWS to support researchers. We will discuss general patterns and common architectures to decouple protected data from processing and orchestration. Understand how to track where data flows through automation leveraging cloud native and partner solutions on AWS.

Speakers:  Andrew Greaves, Enterprise Research Architect, UC San Diego Health; and Randy Ridgley, Principal Solutions Architect, AWS

We’ve long known that phishing and social engineering are the ways most organisations get compromised. Attackers know it’s much easier to find someone who will click than to find a working exploit for a modern operating system or browser. However, most organizations have very little idea which of their people receive sophisticated threats, targeted threats, or even large volumes of threats. We call these targets VAPs (Very Attacked People), and they may not be who you would—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

Extending UC Health’s EHR to the Community Market

• Define Electronic Health Record (EHR) provisioning to the community market and how that foundation helps evolve the patient care continuum
• Discuss how UC Health is taking a proactive, integrated approach to advancing their provisioning strategies and capabilities
• Provide insight to the program development necessary to sustain the business model (e.g., legal, compliance, risk,—

Faculty are increasingly using Canvas to enhance their face-to-face classes and this has led to a growing interest in online and hybrid courses, which is only further encouraged by our university’s Digital Learning Initiative. However, our department doesn’t have the resources to work directly with every interested faculty member. We needed to find a scalable solution that would allow for interested faculty to develop quality online and hybrid courses and digital course components without having to work—

In this session, you will learn how mobile app design can be strategically leveraged in innovative ways to make data collection easier and to increase participant engagement. This information includes insights on user-centered approaches for applying design thinking methodology and includes a discussion of design best practices. Case studies of research apps for special populations will be demonstrated.

Like a river with a flood, or a forest with a fire, sometimes you need to destroy something to renew it. Our IT Governance Committee on Technology & Architecture had become stagnant, and participation waned. Our new steering committee chair asked each committee to review its charge and focus, to ensure we were maximizing our impact. We disbanded the committee and brought together business and technical leaders to create something from the ashes. We set out to—

Mentoring, either as a mentor or as a mentee, is all about ideas: learning about new ways of approaching problems and being open to new ideas and ways of thinking. Mentoring programs are one of the best ways to build sustainable IT workforce. 

The WHPC Mentoring Program is a mostly online, robust mentoring program connecting women from around the world with mentorship and support that will help them to achieve their full potential as HPC professionals. This program provides—

Now, more than ever, IT professionals are feeling overwhelmed by the number and complexity of tools available to them. From Kuberneties to Teraform, Chef to Ansible, It can sometimes be difficult to tell where one tool ends and another begins. With such overlap and complex integrations, it becomes necessary to change the way you reason about and chose your technology portfolio.

This talk does not suggest or advocate for any particular set of tooling, but rather discusses some methods of breaking down—

Ready? Set? Innovate! Creativity can feel like we’re being asked to do the impossible -- you want me to do my job and what? Think of something new? I don’t have the time for that! Although IT is a place of innovation and cutting edge technology, it’s also the place of legacy systems and tech debt. As contributors, how do we balance what we need to do with what we want to do? As managers, how can—

Have you ever been involved in a conversation or interaction where someone says or does something that demonstrates a lack of respect or inclusion based on a personal attribute such as gender, race, ethnicity, age, etc. and everyone freezes, no one knows what to say or do?    This session will present some anonymous real life examples and allow participants to practice techniques and responses to non-inclusive behavior as a recipient or supporter/ally. Our presentation will arm participants with ready responses in common—

When faced with solving a new problem, we often need to decide between buying or building the solution. Sometimes a third option is available - borrow. 

In this session we will share our journey in delivering an appointment scheduling system to our campus’ undergraduate advising offices. After extensive campus conversations with stakeholders, including governance voting, it was decided that we would build a custom system. However, a third and unusual option emerged during our pre-development research: borrow.—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

EDUCAUSE recently asked higher ed CIOs to sign a statement that recognizes the value of diversity, equity, and inclusion in the workplace. A number of UC location CIOs signed, pledging to take concrete actions both in their own organizations and as part of the larger higher ed community to foster diverse and inclusive environments. Come hear from several of our own—

If you've heard of Agile/Scrum, you might think it's meant only for software development. Not so! Scrum is not just for software, it is for problem-solving and getting work to done. Agile methods, such as Scrum, are built for speed, clarity, flexibility, and especially for reacting gracefully to change - even at the last minute! If your team has work to get done, Scrum can deliver huge value by setting your team up for success on any—

Do you have trouble connecting with your clients and customers? Perhaps you are challenged working with your boss or colleagues or would like to increase your confidence to advance your career. This workshop will teach you the 5 points in the Self-coaching model; a framework to classify and categorize all situations. This is a technique used to monitor personal effectiveness by uncovering a higher self-awareness. Use the self-coaching model to monitoring undesired outcomes. Participants will learn how to effectively self-coach, create an individual growth plan—

Calling all novice and experienced non-certified project managers! Becoming a certified Project Management Professional (PMP) can be a wise career decision, but is it right for you?

Whether you’re dabbling with the idea or already in the midst of exam prep, attend this panel discussion to learn more about why you should—or shouldn’t!—get certified. This multi-location panel will have a lively discussion around their journeys to certification, including:

1. benefits (opens doors, hireability, standardized language)
2. challenges in getting—

The greatest part of being a member of Information Systems is creating solutions that make work better and easier for the staff we serve.  Staff asked us: “Can you create a solution that saves our emails to project folders on the network? Doing this manually is truly a mind numbing office task which is driving us nuts.”  We researched and discovered Google Apps Script which was used to create a one-click Gmail add-on solution.

Learn how you—

SeedMeLab is a set of modular building blocks to create powerful data management and data sharing websites. It enables research teams to manage, share, search, visualize, and present their data in a web-based environment using an access-controlled, branded, and customizable website they own and control. It supports storing and viewing data in a familiar tree hierarchy, but also supports formatted annotations, lightweight visualizations, and threaded comments on any file/folder. SeedMeLab can be easily extended and customized to support metadata, job parameters, and—

It takes multiple teams working in concert to deliver a quality product. This coordination is difficult without a defined process in place.

In the beginning, users had to interact with each team separately which caused confusion, delays, and unpredictable outcomes.  To remove this burden from the user and improve delivery time, we designed and continue to iterate a process that ensures requests are fulfilled in the shortest time possible.

In this session we'll showcase our journey—

There is currently a lack of a shared definition among campus academic and administrative departments that provide teaching and learning services of what it means to be a ‘student’ at our UC campus.  Departments regularly adopt data feeds for directory and other campus services as the definition of a student; this leads to some students getting denied critical student services. The Student Definition initiative aims to create a standardized framework for campus, so that each department can—

There is only audio for this recording so, with permission from the presenter, we have provided the slide deck and any supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

What if you could implement Shibboleth for your application as a plug-and-play, reducing the time and effort from months to days?

The AJS DevOps team at UCOP created a Docker container for Shibboleth that is deployed on AWS as a front-end to our web—

Creating and delivering videos for the online masses is a daunting task. It often requires copious amounts of time, well-designed spaces, and expensive tools to implement and streamline their use in growing flipped classroom landscape. However, those who embrace flipped learning need to think like architects, not high-budget video producers. While it’s tempting to become enamored by the technology or space we wish we had, now more than ever, it has become clear that creating effective instructional—

There is no recording for this session. The presenters have opted to provide the slides for attendees. These can be downloaded below in the Session Files section - UCTech 2019 Planning Committee

Setting a workplace goal is easy but accomplishing that goal can be incredibly hard. Personal blockers such as negative talk, fear, procrastination and perfectionism can sink one's efforts before they start. Conversely, a focused effort, support, and sponsors can help one achieve even the most—

There is only audio for this recording so, with permission from the presenter, we have provided the slide deck and any supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

Dasher solutions architects will showcase real life projects where we leveraged Aruba Networks wireless solutions including ClearPass NAC and Meridian beacon technology for mobile engagement. We’ll also be sharing technical insight into Hewlett Packard Enterprise Synergy and the new HPE Primera storage offering.—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee
 

By mid-2016, UCSB had worked for 4 years to implement UCPath.  Although 13 staff were allocated to the program, none of the 126 business process designs or 50 interfaces were complete, and over 85 departments still used paper timecards.  After changing how we managed the program, UCSB drastically accelerated its deployment schedule and completed deployment in September 2018. 

In this—

Whether you have team members who are off-site employees or you’re working on a project that involves cross-campus collaboration, remote work comes with its fair share of challenges and considerations. If remote work isn’t ingrained into your department’s culture, problems won’t be far behind. Projects can be delayed because dispersed teams aren’t used to communicating with out-of-office colleagues. Discontent may simmer if in-office workers don’t feel comfortable contacting off-site ones. Your stakeholders might feel that your team—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

University technologists are in a unique position to offer IT services to researchers embarking on ambitious projects that require production level services with the flexibility and customization required of a dynamic research study setting. Mobilize Labs at UCLA provides such support to researchers with an emphasis on mobile data collection—

There is no recording for this session. The presenters have opted to provide the slides for attendees. These can be downloaded below in the Session Files section - UCTech 2019 Planning Committee

The battle to make research computing more accessible and secure, while extremely engaging, remains complex. This talk will focus on some of the cutting edge containerized research computing implementations that UCSF has designed, attempted to expand, and used at the Center for Digital Health Innovation—

This session will reveal the journey that the UCLA Web Services Team is going through in transitioning from a traditional web development shop to a data first web services organization in support of research and researchers. Areas of focus will include transitioning from traditional infrastructure to cloud infrastructure as-a-service, APIs for data sharing, and creating new knowledge through collaboration.

Because research IT has become a commodity, we need to look for other avenues for adding value. One way of doing this—

There is only audio for this presentation so, with permission from the presenter, we have provided the slide deck and any supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

We have achieved over $7 million in IT savings and cost avoidance during each of the past three years, with no impact on service or the delivery of solutions, by encouraging all IT leaders to be excellent business people as well as excellent—

Over the past decade an increasing number of students with hearing impairments have been identified on our campus who need real-time captioning of their classes. There are too few captioning providers in our local area to meet that need. We developed a system which provides captioning staff at remote locations an audio feed from the media system of any of our classrooms and allows them to share the text that they type with students in those rooms—

Batman and Robin. Han Solo and Chewbacca. Mario and Luigi. Just like these famous pairings, so it is for Data Architecture and Data Governance — they’re aligned to support each other in a variety of ways. What tops this data management duo’s list? Their shared goal of creating standards and guidelines to support UC*'s strategic goals (increasing operational efficiency, decreasing costs, mitigating risk, promoting data as a business asset - the list is long).

Without the benefit of a—

Brief: This workshop will describe steps to stand-up a centralized Project Management Office in an IS environment.  The first half of the workshop will discuss one campus’s 12-month start-up journey, including the Project Management Maturity Model framework, STARS assessment, SWOT analysis, Visioning, Planning, Staff Development, Performance Improvement, and Execution... along with the “magic” key ingredients for success. The second half of the workshop will lead individuals through a STARS profile, mini-maturity audit and readiness checklist.

Materials: An—

Think about your cube-mate or office-mate.  Do you know what motivates them to get up and come to work?  Do you know what keeps them up at night? What do they dream about changing on your campus and in your city?  

Relationships drive us.  Stories power those relationships.  Engagement at work will thrive and grow when people know each other - not just their names, but their passions, hopes, and fears.  Learn how to have a—

This session was not recorded, at the request of the presenter - UCTech 2019 Planning Committee

These days, working in IT means everything from coding to budgeting to marketing. IT organizations require diversity to thrive and to manage the emerging complexities that define IT work. Yet legacy norms and expectations may prevail and constrain who gets to contribute – whether that means getting a special project, feeling included, having a voice, or just landing the job. In—

Managing large projects and all the tasks and resources that go along with them may seem daunting or overwhelming. But what if you could simplify the project management process but get even more successful results? What if you could put aside complex concepts like “Dependency Mapping”, “Resource Leveling”, and “Work Breakdown Structures” in lieu of a straightforward customer-focused process? 

The ITS-PRO ontology stands for Project Management, Reporting, and Optimization and is based on breaking down—

How can user experience (UX)  techniques be applied to instructional technology services? We’ll describe a case study where we researched and analyzed the experience of instructors teaching large classes (i.e. those that impact the greatest number of students) to build a Journey Map, which in turn helped us identify opportunities to improve our suite of digital learning services. 

Release Toggles allow incomplete and un-tested codepaths to be shipped to production as latent code which may never be turned on.  These are feature flags used to enable trunk-based development for teams practicing Continuous Delivery.  They allow in-progress features to be checked into a shared integration branch (e.g. master or trunk) while still allowing that branch to be deployed to production at any time. Release Toggles allow incomplete and un-tested codepaths to be shipped to production as—

For the vastness of IT solutions we provide to our campuses, have we scaled our Customer Service models appropriately to adapt to this growth? And if so, how do we know our support models are working? The field of Customer Experience (CX) offers practical tools for analyzing how well our organizations keep pace with the needs of our campus customers; designing strategies to adapt our products and services accordingly; and translating customer feedback to business results.

In—

Analytics across disparate applications has been am ongoing challenge in every organization. Proto typing an analytics solution across multiple applications can be time consuming. This usually involves moving data from multiple applications to a single data store - which is costly from a data movement, and modeling perspective.

There are several innovative solutions to this problem. One of the effective solutions is using Data virtualization. This session will explore possible solutions, focused on Data virtualization. The session—

Answering the question that will be asked by your board: is it worth the risk to secure the digital workplace?
We will discuss the business cost of a cyber attack from the perspective of a secure foundation for a digital workplace

How to create a Secure by design location all while enabling your employees to work from wherever and however they desire.

In early 2018, our campus rolled out a AWS environment for research computing with PHI, limited to a certain number of use cases, the idea being that if a researcher has a use case matching an approved one, they will have a much more streamlined option to start working on AWS, while still meeting all the security and compliance requirements. We also limited this to a few research projects at first so that we could refine the—

Whether designing an app interface or a business process, the same philosophical principles drive both Lean Six Sigma and lean software design and development. By combining the two and understanding that they are complementary and mutually reinforcing, we can leverage our product lifecycle to achieve both process improvement and core UX goals. In this talk, we’ll dive into each stage of the Lean Six Sigma methodology, and how it applies to UX design with real-world examples and—

DevOps, CI, Build, Test, Deploy! There are a lot of different components flying around this buzzword-compliant practice. It’s hard to know where to start. (Spoiler: always start with low-hanging fruit!) But the promises are very attractive: Fewer bugs, faster deployment, greater confidence in your changes.

Learn practical tools and workflows from those of us already in the trenches. We will cover:

• Identifying the areas where automation will make the biggest difference
• Continuous Integration tools and services such as—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

We'll share our experience with a top-right quadrant SIEM, including benefits, pitfalls, operation and support.

• How to learn to use the SIEM
• Best use of vendor resources
• What we expected & what we got
• Leveraging for a small team
• Metrics vs Measurements/Actionable Numbers
• Runbook-style procedures
• Extending to the cloud
• Useful dashboards/reports
• What we would do differently

Research facilitation is serious business. Such support is critical to the research and research-coupled academic enterprise. Annual sponsored research in the UC System has grown to over $6 billion dollars (2016-17), yet national sponsors are requiring more external collaboration and are scrutinizing the IT infrastructure that supports research projects. All of this requires complex IT solutions and technology expertise - it is no longer possible for the researcher to act independently, except for the very largest of—

As global technology advances further into the digital age, it is imperative we continue to identify means to exploit the massive potential of data. Through the application of innovative artificial intelligent techniques on data, decision makers are now empowered to take advantage of the hidden potential of data. An objective of my presentation would be to inspire those in the technological world to reimagine the depth and breadth of the data we collect.

More specifically, I would like to—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

The Student Activity Hub (SAH) combines information about all graduate and undergraduate students into a single repository. Academic analysts, advisors, and faculty can access the curated data through supported reporting and visualization tools: Tableau and Cognos. 

In the initial phase, the SAH is designed to make institutional and operational reporting easier by providing access to 15 years’ worth of student data—

When UCLA HumTech converted a homegrown application to a serverless app, we had to rethink how we approached data security. While UCLA has a number of solutions to protect student data, most of these solutions assume that there's a server to run on. A serverless app requires rethinking how we accessed Shibboleth, queried the student record system, and protected resources.

This talk will present our experience securing a serverless application. It is for developers, system administrators, and—

Whether you want to learn a new skill, increase your chances for landing a new job, or just want to collaborate with other like-minded individuals on projects, networking is an essential tool.

In this session, the speaker will share how the use of effective networking brought their department new clients.

This workshop will demonstrate how to use free open-source tools to set up a safe environment to explore a deliberately insecure web application to train yourself or other web-application developers on web-application security.

There is currently an effort to increase the ranks of trans and gender-nonconforming workers in the technology industry nationwide. In the UC we are expanding and diversifying our culture through Transgender Health Benefits, Nondiscrimination Policies, and the inclusion of all-gender restrooms. The UC also acknowledges that we have much to do to create a safer and inclusive campus climate for trans and gender-nonconforming people. In this talk we will learn about the history of trans people in—

Learn about UCLA’s Zenith App Platform (ZAP @ https://zap.ucla.edu), a powerful data driven Mobile App SaaS environment, created for Higher Ed.  A bloated campus app is not necessarily the right solution for your environment, users are used to leveraging niche apps for more specific functionality and they are better served with a personalized experience.    ZAP embodies several mobile principles that have always been core to an unbiased mobile experience:

• Apps should be Data Driven:  ZAP allows you—

How do you effectively support a network of over 1,500 concurrent courses, whose online pages are collectively accessed over 2 million times each week? In supporting a customized, self-hosted learning management system, data and data visualizations are a foundational element of our decision-making. Take a look inside our tool kit and find out how we use different resources to help us monitor the pulse of our learning management system. Google Analytics, Splunk, Tableau, and other custom reporting and data visualization tools—

Infrastructure as Code is a new paradigm to create resources in the cloud.  This paradigm makes it easy to launch/destroy cloud environments in a way that is repeatable, controllable, and versioned reducing cost and risk.

The AWS CDK is an infrastructure modeling framework that lets you to define your cloud resources using programming APIs in Java, JavaScript, Typescript, and/or C#.  Learn how to create a cloud resource with a CloudFormation template using the Open Source AWS-CDK.

Discover—

Ugly, large-scale, complex business and technical processes often have two fates: 1) multiple failed attempts at revision and/or implementation, or 2) slow, prolonged death because no one dares to tackle a revision. Neither serves the users or technical teams and both are incredibly painful for campuses. In this talk you will learn tools and tips about linking process improvement projects to break down complex processes into smaller, workable projects. A pilot project for process improvement in class and space scheduling will be—

Do you or your team enter into agreements for IT services, software, hardware or professional services? Does your Unit use Cloud solutions to solve your business problems?  If the answer is yes to any of those questions, then this panel session is for you.

Earlier in this year, a systemwide workgroup rebuilt Appendix DS in order to make it simpler and easier to use, and to be Supplier friendly.

In this session, our panel will discuss when—

I will go over how our team started incorporating accessibility, how we addressed the issues we faced, and where we're at/heading. The focus is more on the practicality of implementing accessibility standards, since there's a lot of information about why to be accessible and what it means to be accessible, but not always how to make sure that you're implementing standards correctly.

Time/interest permitting, I can also go over WCAG 2.0 and 2.1 specifics and go a—

Hybrid cloud, multi-cloud, HPC, and big data don't have to be complex! Learn how Google Cloud Platform can be an enterprise platform for securely tying together your legacy systems and public clouds to build compelling solutions for researchers, faculty, staff, and students across your campus.

Public clouds offer a lot of benefits due to their inherent agility and scalability. However, it is easy to blow up your budget without adequate visibility and control over cloud consumption. In this session, we will talk about how UC San Diego grappled with spending dozens of hours per month to manually figure out who was consuming what resources across their hundreds of AWS accounts. Nutanix was able to help UC San Diego build automated chargeback reports—

Data Science and Computer Science courses with large enrollments face grading challenges due to the size and nature of their assignments. In our university’s Introductory Data Science class, every student submission is broken up into auto-graded code sections and manually graded response sections to be separately graded, then merged to produce a final grade. In response, our university’s Department of Data Science has developed a grading solution pipeline to productionize this process, in addition to auto-grading software and—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

Several teams at our campus are building a research data platform, called Information Commons. Along with software tools and data models this forms an infrastructure serving the campus research community with many different types of de-identified clinical data. Currently available/planned data are electronic health records, images, clinical notes, omics and—

Imagine your department or workflow is slowed down by functional silos, multiple hand-offs, unacceptable delays and backlogs. Or that you are working on a process that is mission critical to the success of your department but needs continuous manual tinkering.

Now let’s raise the stakes: You’re in the midst of multiple ERP projects, and you don’t want to carry bad processes into new systems. 

Enter the Lean Bench, a “go team” of process improvement experts made up of—

UC has a systemwide contract for the Siteimprove web accessibility review tools, which are available to everyone at UC. Learn how you can use them to make sure your websites are accessible to people with disabilities. The tools regularly scan your public websites to check for and show you how to fix any accessibility issues with the web pages and PDF documents. The Siteimprove tools also support standards for quality assurance (spelling, broken links), SEO, and p—

Spend a decade running a Ruby on Rails site for all prospective academics coming into the University of California and you're bound to mess up sometimes. In this talk we'll go over a few places where we fell down, what we learned from it, and how we incorporate our mistakes into our process.

We'll talk about an architecture mistake that haunts us to this day. We'll look at the deploy that broke our email system and the—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

In 2016, our campus decided to retire its legacy learning management system and adopt the Canvas LMS. After a year or so of working towards this new LMS future, it became clear that the deeply integrated development+support team structure that had worked for the past decade was no longer optimal for—

Look a technical into how Zoom is changing Healthcare by providing patients a user friendly tool that is secure but also open to innovative development. In this session we will speak to the ways that your department can incorporate Zoom into the patient experience as well as the lessons learned from UCSF's implementation of it. This session will also highlight our plans for Zoom in Healthcare and where we see this platform taking us. 

Classroom Response Systems (CRS, aka “Clickers”) have been, for many years, used in courses across UC campuses for engagement and assessment purposes, to the degree that some instructors consider them indispensable. With advances in CRS technology that provide new features, as well as enable students to participate using their own devices (phones, tablets, laptops), many UC campuses have been investigating a variety of new systems; some campuses have formally adopted a new system, while others are at—

There is only audio for this presentation so, with permission from the presenters, we have provided supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

Lightning talks are pretty great, but less so when you can tell how little prep time the speaker had. So we wanted the good parts, without the bad. Enter: MiniTalks! They're like Lightning talks, short and sweet, but our speakers have more notice so they can put more—

Note: This session is only for UC-affiliated attendees. At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

“Getting out of the Data Center Business” is a common strategy at many of our campuses.  This session will provide a comparison of the UC system agreements for the three major cloud providers (AWS, Azure, GCP) and discuss recent developments negotiating deeper discounts and incentives using our collective scale.  We will show what—

Studies show that multitasking at work reduces productivity by as much as 40 percent. The only proven way to get more done is to do one thing at a time, from start to finish. A year ago, our team recognized the need to stop starting and start finishing.

 Kanban was embraced as a visual system for managing work and a framework to make work visible. It limits work in progress so that team members concentrate on one—

IT project stakeholders such as administrators and faculty often want detailed, specific estimates about project cost before they agree to sponsor a project. Unfortunately, as any IT project manager knows, project plans are often full of educated guesses and complete unknowns, which makes any estimate highly uncertain. This session will introduce attendees to strategies for making and discussing IT project estimates that more effectively communicate that uncertainty to stakeholders. We will discuss French and Raven’s power theory,—

Centuries ago when UC Merced was just starting out ... OK so only 14 years go ... the Service Operations started as a typical configuration: Call Center and Service Desk. A complacency set over the land and the two team did not play well together. There was a lack of communication and we lost focus in our service orientation, and in a growing campus, this model would not take us from supporting 8800 (Students, Faculty, and Staff) in 2016 to—

ArcGIS is a powerful suite of spatial tools that scales to private enterprises, small cities, and likewise, universities. Structuring enterprise tools in a highly federated environment, such as a university, presents unique challenges, but when done correctly enables researchers to utilize an adaptable research toolkit and collaborate effectively without the overhead of administrative resource constraints. In this session, GIS and IT Professionals from multiple campuses, as well as from the GIS software company, Esri Education Team, will—

In an effort to streamline and modernize our application development process, Educational Technology Services has started to implement new project management practices. We’ve recently started to create interactive, high-fidelity web application prototypes to promote collaborative conversations around the app’s structure, user interface, and workflow, as well as a collective understanding on the scope of the app’s features. The goal of this change is to reduce the friction between developers and stakeholders to create a final product that—

Disruption from artificial intelligence is the “new normal” within the legal industry. By extension, universities are increasingly using AI to augment front and back-office operations. Although adoption of automating simple, repetitive processes with AI is becoming more common, many universities do not understand what they should expect from this technology. They face challenges defining a business-centric digital strategy for AI initiatives. This session will provide insight into best-practices for defining the elements of a successful digital strategy—

How do you build a secure cloud and infrastructure to ensure compliance and qualification for research grants?
 
Campuses and health centers must meet the obligations related to information security, intellectual property, records, privacy, personal information and encryption stated in research grant opportunities.
 
As enterprise boundaries continue to evaporate and security threats become more sophisticated, the challenges facing Higher Education security teams are increasing exponentially. Balancing user desire for a seamless experience with regulatory and compliance—

Is your campus clamoring for Tableau?  Do you have a proliferation of Tableau Desktop/Creator licenses but limited options for deploying visualizations and content securely and to the right audiences?  Learn how one UC campus is leveraging a consortium model to stand up a Tableau enterprise server with the shared goals of

• bringing on new campus partners quickly and efficiently;
• freeing analysts from software management tasks while offering them the control to manage their content and users; and—

The main campus website was built more than 6 years ago now, with only one small redesign between its launch and today. Our goal was to look at user experience issues with our existing content management system (CMS) and create a new website that would be easier to maintain and manage by public relations staff. At the same time, we upgraded to the most-recent version of our CMS, which improved our ability to maintain support for the—

In the Fall of 2018, the XXXXX released a custom Referrals Automation application that integrated with seven plus different systems across the enterprise and beyond including NIH, commercial vendors and other 3rd party systems.

While the application was a success, XXX wanted to scale their platform quickly and proactively. With dependencies on external APIs, XXXX needed to be able to monitor and detect changes automatically to ensure stability.

A DevOps culture seemed necessary.  Since, the XXXXXXXX has had—

Learn how the UCLA Health IT, Office of Health Informatics and Analytics Data Governance team leveraged the data governance platform Collibra to customize a solution to streamline access to data.  We'll share how we've enable the health sciences community including researchers and analytics centers of excellence to identify the right clinical, operational, financial or genomic data they need in a catalog and route approvals to improve efficiency.  The presentation will include a demo of the solution.

This past year at UC Santa Cruz, we changed our development methodology from Waterfall to Agile. This presentation shares some observations, experiences, and lessons our web application development team learned within the first 6 months of switching.

We'll discuss:

• Why we switched to Agile.
• How our new development team is structured.
• Things we changed over the first 6 months.
• Some of the lessons we learned.
• Take-aways from the developer perspective.
• And, in hindsight, whether we think it—

At the request of the presenter, this session was not recorded. - UCTech 2019 Planning Committee

Artificial intelligence-supported business processes are changing how we do business, how we manage risk, how we communicate, and how we organize. We have started down the path of building the foundation to enable our organization to benefit from these innovations. In our talk, we will cover:  
- how the data and data warehouse of the future is changing  
- how we—

Do you have an enterprise data warehouse? Are you always challenged with integrating disparate sources? . Are your data integration  projects chaotic, labor intensive, with rapidly changing requirements and unhappy customers? Come and listen on how data virtualization helped our organization to unify data across different sources.   to reduce data duplication , to evolve quickly to changing requirements , to improve productivity in IT and by business data communities.

Join us to learn how we are developing student worker pipelines to illuminate talent that compete well in open recruitments and can transition quickly and seamlessly after graduation.  Securing graduating resources early in their career path offers the opportunity to support, train, and mentor blossoming talent into senior, supervisory, and management roles, encouraging staff development and retention, and reducing recruitment time and costs.  Additionally, this practice creates development and leadership opportunities for existing staff. We would like—

Attendees will be able to see how they can leverage their existing systems to create opportunities for learning and development outside of the classroom that's accessible for staff, students, and anyone with the appropriate credentials (as needed). Specifically this session will cover how to start a social learning site, and a Transferable Skills Library using Drupal 8, a word analyzation tool, e-learning videos, and job descriptions. Additionally we'll review how to measure the impact of these efforts—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

We'll share how we have implemented a program to improve the efficiency of our ambulatory physicians so they can finish faster so there is more time for the things that matter. We've shown significant changes in satisfaction withe the EHR and time spend in the system after clinic hours. 

We use—

At the request of the presenters, this session was not recorded. - UCTech 2019 Planning Committee

IT professionals face unbounded demand, constantly shifting technologies, and limited resources. As a result, our approaches to problem-solving require grit and perseverance and can too quickly exhaust us if we lack a framework and shared mindtools to manage our own and our teams’ expectations, not to mention those of our campus stakeholders.  In this session, two CIOs describe their theory and—

You may have heard about Process Palooza -- a one-of-a-kind extravaganza focusing on business process improvement that has taken on a life of its own, snowballing into a university-wide embrace of continuous improvement and business excellence. At the heart of Process Palooza is a high-stakes, fast-paced competition dubbed The Great LSS Race! LSS stands for Lean Six Sigma, a process improvement methodology built on reducing waste and improving efficiency. The competition puts teams’ LSS skills—

Automated tools can do a lot to help you with website accessibility. But to really achieve accessibility, you also need to understand and incorporate key accessibility concepts into your website and web app design. Join this session to learn more advanced skills to make your websites and web apps accessible. Topics covered will include best practices for website design, how to pick platforms and frameworks, when to use ARIA, and how to use all your development tools—

We’ve all got our data warehouses. Some are legendary. Some are decades old. All were built with love, blood, sweat and tears.These fine creations have served the ever changing BI needs for a long time. BI delivery timeframes have shrunk to such an extent that our warehouses cannot deliver high quality without compromise or risk. Can data warehouses be converted to data lakes? Can the data be salvaged? Can data lakes keep up with the new BI—

All UC locations have been transforming business using DocuSign for electronic signatures, forms automation, workflow and more.  It's a flexible and secure solution that you and your campus partners can use to make a big impact with little or no IT effort.

Learn, share and discuss how DocuSign is being leveraged with its core capabilities, Lean Six Sigma process improvement methodologies, software APIs for advanced integrations and more.

Prepare yourself to be awesome as you return to—

Information security of research data is often an afterthought, until there is a data emergency.  We, in our department, have collaborated with data governance, security, CTSI, and privacy, to establish a procedural and technical plan to help ensure the security of our data delivery.  We have focused on 3 methods to improve our IS: quick disclosure, recurring data requests, and Service Now practices to tighten up our security methods.  In this session I will review these methods—

The Data Provisioning Core (DPC) exists to support the majority of health data analysis needs though the provisioning of well-characterized raw health-related data and derived conceptual information to data requestors. Fundamental to the mission of the DPC is 1) the development of best practices in clinical informatics to guide the acquisition, transmission, aggregation, sematic curation, characterization, protection, and delivery of health data, and 2) a paradigm shift in the relationship between core users of data and members—

We all understand how important it is to have up to date integration information, but we want it to be easy to maintain. Each enterprise has hundreds of integrations across various systems, and it’s really hard to get all the information on whether and how they integrate with each other. Once in a while the CIO says, “I need all this information,” and a project is started to collect this data. This project team starts communicating with—

HPC and AI environments are overflowing with data and struggling with enough processing to leverage that data.  They are frequently siloed as are your traditional batch and newer container workloads.  How can we bridge these divides?

With datacenter-scale reference architectures, designed specifically for the higher education and research space, you can shorten deployment times, ease operations, and consolidate these silos to provide high performance GPU compute to many different use cases and workloads.  Please join ePlus as—

The Sherlock Division at the San Diego Supercomputer Center (SDSC) at the University of California, San Diego has gone from being a federally funded project to a self-sustaining entity, delivering world-class solutions to organizations nationwide. The Sherlock Division’s agility, excellence of services, and continuous innovation enable it to self-sustain, as it is funded through grants and service agreements while not receiving any institutional support from UC San Diego or SDSC. This talk will share some insights on—

There is only audio for this presentation so, with permission from the presenter, we have provided the following links to supplement the audio recording: 

• Plain Text - "Handling Complicated Tasks with a Chatbot" slides
• Handling Complicated Tasks with a Chatbot Slides

 - UCTech 2019 Planning Committee

Last year out team starting using a chatbot named Zorgbort to handle the lengthy, monotonous, and critical task of deploying our code. The bot is able to take simple commands in—

In this digital age, more and more of medicine is turning to clinical imaging: photo capture, digital retinography, arthroscopy videos, point-of-care ultrasound and more.  While radiology has been perfecting imaging workflows for decades, standardized workflows do not exist for imaging in many other specialties. By leveraging the strength of the UC Health system, we had hoped to create a multidisciplinary team to tackle these workflows. This session is a walk through the lessons learned from our collaboration—

Concealing database credentials and rotating passwords is usually an exhaustive activity - for system administrators, database administrators, application developers, and security auditors.  Discover how your organization can save time by using AWS Secrets Manager.

See how the AJS developers at UCOP created an AWS CloudFormation template to add a secret to the AWS Secrets Manager to both encrypt the credentials as well as rotating the password as often as required.  Watch and learn how we modified our Java—

As the lines between software, hardware and cloud products become increasingly blurred, more IT products are acquired as services provisioned in partnership with external suppliers.  Additionally, every institution business process owner, whether or not part of the IT organization, needs IT solutions (increasingly SaaS) to achieve their business outcomes.  These changes move the institutional role more from building and running IT, to managing a complex set of interrelated services and supplier relationships.  The rights and responsibilities of—

There is only audio for this presentation so, with permission from the presenter, we have provided the slide deck and any supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

Recently we have launched a new initiative in our institution called “Research Enablement” . This initiative has paved the way for IT to understand the research community’s technology needs, so that we can provide them with secure and sophisticated IT solutions to conduct—

Do you or your team members feel like IS-3 is too complex? Don’t know where to start? Does it seem hard to figure out the first step? Do you hesitate to develop a plan? Do you wish other options were allowed? These questions can limit compliance and hinder implementation – ultimately leading to increased cyber risk.

In this session, we will discuss these questions and pain points in the implementation process and help learn how to overcome—

We often joke that we need to "manage our manager." What do IT staff really want? How do we create an environment where people feel that their skills are appreciated and utilized? How does that affect retention? I'd like to analyze some issues that cause conflict in the IT world. Then, we will discuss some strategies for making more accurate project estimates and balancing work and tasks, and what changes we can make.

Cognitive diversity is the recognition that people differ in their perspectives and how they process information. A greater diversity of thought allows teams to tackle uncertain, complex situations with far greater success than less diverse teams. In fact, Harvard Business Review has identified cognitive diversity as a key predictor of team performance and success.

This session will begin with a definition of cognitive diversity, with an emphasis on its value to the organization. Second, the session will—

After a vendor pilot to provide student success tools to our campus failed, campus leadership asked us to determine the true needs of our academic advisors and other student support staff via a thoughtfully executed user-centric business analysis project.

Using the principles of design thinking and user-centered design, we tightly collaborated with these key stakeholders to understand existing workflows, identify gaps in data access and retrieval, and suss out the pain points that they’d long learned to—

Researchers generate lots of data, and want to store all of it.  As a Research IT group supporting labs and groups with over 1,250 TiB of primary storage, we've built storage solutions of all sizes.  In this session, we'll go over our current solutions for groups with storage needs in the following categories: less than 2 TiB, 2 TiB-200 TiB, and 300+ TiB.  We'll talk about systems built on both flash and magnetic drives, and discuss backup,—

Funding bodies, campus initiatives, and professional associations have recently placed an increasing importance on training as a way to help researchers, librarians and IT staff better engage with the expanding array of tools, research techniques, and vast amounts of data.  The objective of many of these training programs is to improve the skills of researchers, librarians and IT staff in working with data. But how do we do this effectively in a way that promotes inclusivity? The—

This session will review how our health organization helps to engage our high profile patients by providing a mobile application to give these members a quick way to communicate with our Care Connect team.  This application allows these patients to:

+ Activate a call to a dedicated line

+ Mobile chat a team member during a specified time window

+ Request an appointment

+ Connect to the MyChart patient portal

+ Receive exclusive insights, announcements, and private—

Like many universities, in 2017 UC <redacted>'s Internet border was largely open. The end-of-life intrusion prevention system (IPS), our only protection beyond a few router access control lists, was removed when it failed. There was very little to distinguish our campus network from the Internet. We had limited ability to implement east-west controls between campus departments, mostly through router ACLs and distributed firewalls.

This presentation will trace the path that we took from this beginning to functional—

UCXX IT PPMO struggled to keep up with demand for new JIRA projects and Confluence spaces. Result was frustrated teams and Cloud instances popping up around campus.

UCXX and IBM have teamed up to see how using Smart Chat technology and Robotic Process Automation (RPA) can make the experience of requesting new Jira Project and Confluence Spaces go from "Why is it taking so long to get my stuff created" to "Are you serious, that is wicked—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

Delivering modern messaging (push messages and texts) into a native app involves reaching people where they are, in real-time, with current and pertinent information.  For example, as you pull up to the airport terminal, travelers greatly appreciate getting that text message, to inform you that your departure gate has changed—

At the request of the presenter, the session recording will not be posted. Please reach out to the presenter with any questions. - UCTech 2019 Planning Committee

Successful individuals are enhanced by ongoing professional and leadership development. Douse some fuel with enriched mentoring aligned to individual career interest then you shall see your gems taking their true form.   Join us and learn how our IT/CS Development and Mentorship Program (DMP) has grown from infancy four years ago—

Title

Securing International Student & Scholar Success

Summary

The team at UC-Irvine has created different applications for UCI International Center. These applications have not only created a user-friendly experience for international students and eased their transitions into UCI but also made the International center processes related to SEVIS compliance paperless, efficient and cost effective. In addition, UCI has gone a step beyond and successfully implemented multiple measures such as 2-factor authentication and transparent encryption to better—

Healthcare data exchange and Interoperability are hot button topics when it comes to patient information, the cost of healthcare and barriers encountered by patients who receive care at multiple institutions.  This session will give an overview of the current methodologies for health data exchange and what has been successful to date as well as places where they have failed.  After the current state overview, the session will transition into future state exchange and discuss the FHIR (Fast—

Many research support groups across the UC system are not engaging with (or may be completely unaware of) the many regional and national organizations that exist to support research IT professionals. As such, they are missing the chance to connect with peers, learn about how others are addressing challenges, and what good practices are emerging. This leads to time and resources lost to reinventing wheels, and ultimately to less effective support of research on our campuses. Organizations in—

Governance plays a critical role in vetting, approving, and prioritizing IT requests.  Common pitfalls in the life cycle of a service request typically result from inaccurate assumptions that all requests ought to be completed, and/or that all requests are of equal importance.  Often, such assumptions lead IT teams to allocate resources and expertise to requests that are high effort/low impact.  Likewise, this cultural phenomenon leads to a false sense of user-empowerment when it comes to the requesting—

This past year I was tasked with redeveloping/designing our campus class schedule. This tricky little application needed to sit inside of our campus CMS and inside department websites; while also being severless. This presentation is on how I architected and built a javascript single page application, with dynamic routing, as an embeddable widget that can be replicated anywhere.

Data is a valuable asset to any organization. Data Quality is an important and vital characteristic of  any data domain.
This session will explores a unique approach to data quality through a centralized AWS cloud-based framework, scalable to be used with any data source.
Proactively address and remediate data quality issues. Maintain data consistency and reliability.
Join us to discover an AWS Cloud-based Data Quality Framework.

Topics include

• Framework Architecture
• Data Quality Mart
• Data Quality agent
• Data—

It’s not just about standing up IT services anymore!  Project success is also about the quality of the underlying business processes and their adoption that leads to successful outcomes…or not. We all know how important business processes are to operating seamlessly and efficiently. And we know how challenging it is to create, optimize and maintain those processes. Learn how one campus is leveraging a state of the art Business Process Mapping (BPM) tool to address these challenges—

When we look at our data through a geographic lens, we see that location can unveil patterns that we otherwise might not have discovered. Geographic Information Systems (GIS) is a core enabling technology that allows for users to access, interpret and visualize multivariate data in unique ways. It supports exciting cross disciplinary research and providing unique learning outcomes for researchers and students, enabling them to “think spatial”.  

In this session, GIS Librarians and IT Professionals from—

It can be easy for a team to get so caught up in doing agile "correctly” that the team stops actually being agile. When applying agile methodologies to different teams, it can be more beneficial to respond to the needs of the team than to adhere strictly to one agile framework or another (ex. Scrum, Kanban).

This panel, which consists of representatives from multiple agile development teams at UCI, will start with a short presentation from the—

As the University of California, San Francisco prepares for a containerized future across many different platforms, environments, and teams, the School of Medicine Technology Services team (SOMTech) has begun experimenting with cross-platform containerization solutions. In this experimental architecture, deployment, and development effort, the School of Medicine has built and tested a multi-tenant Kubernetes solution on top of its existing Amazon Research Cloud implementation (ARC + Elastic Kubernetes Service) previously described in the 2018 talk Accelerating Secure Medical—

This session was not recorded, at the request of the presenter - UCTech 2019 Planning Committee

IT Change Management is an established process which manages the risk of technical changes to an organization. Traditional waterfall development and SDLC have given way to Lean and Agile frameworks for getting work done.  Kanban boards and Gemba walks are a way to make work visible.  Cloud and DevOps is the new rage.   So, is Change Management still relevant? How can—

DevOps for accuracy, repeatability, and productivity at UC Davis Schools of Health.   

DevOps means different things to different groups, at UC Davis we have utilized Docker, Jenkins, ELK, and Ansible for automated deploys and will be rolling out continuous integration and continuous deploy (CI/CD).  We have learned so far that the “how” of DevOps is far more important than the “what”. 

UC Davis Schools of Health develops and supports software in-house that results in over 120 different—

Television, computers and smartphones, have trained us to look at screens for information.  In response, digital signage has emerged as an effective way to tell your story and get your message out.  In addition to being cheaper and more environmentally friendly than print, it is also better at engaging audiences with dynamic and easy to update content.  

In this workshop, you will learn how to:

• Turn any screen into eye-catching digital signage using simple & affordable—

Standard ED5A of the Liaison Committee on Medical Education standards for accreditation of a medical school states that:

ED5A. A medical education program must include instructional opportunities for active learning and independent study to foster the skills necessary for lifelong learning.

At our medical school, we have incorporated instructional technology tools into the learning environment to enhance learner engagement and collaboration and to promote active learning. In this session we will:

•    Provide participants with an—

UC Campuses are all growing, and sometimes the way we provide our IT services must grow and evolve from small, localized practices, to more of a Centralized, and Enterprise-driven approach.  Enterprise Workload Automation has been around for years as a powerful IT tool for driving Organizational goals.  We encountered the challenge of reaching out to our IT partner teams, examining their current localized processes, and presenting solutions to them that can transform the way they conduct business—

With the goal of starting COPs at all UC campuses, this workshop will show you how to leverage resources to build a broad and diverse network of practitioners in:

• Organizational Change Management 

• Continuous Improvement based on Lean Six Sigma

• Project Management 

Our Business Excellence Community of Practice (BECoP) is a consortium of these local communities of practice that has been growing and thriving and has lessons, tips and tools to share. This community serves as a tool for—

Instructional media is ubiquitous in higher education. Whether it is lecture-captures, just-in-time instruction, fully produced videos, or quickly recorded feedback, we are all creating a significant amount of media! In this presentation, you'll hear the story of one campus' approach to supporting media capture and providing media management solutions. We started with a set of requirements, organized research into trends (and forward looking vision), asked for vendor demos, evaluated solutions, and made a selection. The final solution,—

Customer experience matters if a product or service is going to succeed -- and even with limited resources, customer success and empowerment is entirely achievable. At this session, learn how the Web Platform Services team at Berkeley provides training, support, and tools to our users so that they can build highly effective (and accessible!) websites using the Open Berkeley platform. 

We have witnessed a lot of extra effort wasted over the years in the UC system, costly endeavors to build huge and expensive one-off projects as well as efforts to build even bigger systems to consolidate and centralize these systems.This session will cover an alternative IT strategy that will make data-informed decision making more accessible for campuses. By leveraging existing campus-wide solutions and business processes, campuses can integrate and streamline them together using highly customizable platforms.—

I will talk about hiking the Pacific Crest Trail and wilderness backpacking in general. I will bring my backpack and unpack it to show the gear I use/used and answer any questions about hiking the PCT, especially from the perspective of being a solo woman hiker.

People in tech should step away from tech now and then and being alone in the woods is one way to refresh oneself as well as trigger personal growth. Solo hiking—

We hear the importance of having inclusive, collaborative teams, but often lack effective tools and practices needed to support this change.  To truly leverage diversity within teams, they need to actively foster open communication and dialogue, prioritizing different perspectives as input into decisions.

Drawing from our experience implementing Agile methodologies and inclusive meeting practices within our IT department, we will walk through several techniques used at the group, divisional, and departmental level that help individuals be heard,—

There is only audio for this presentation so, with permission from the presenter, we have provided the slide deck and any supplemental materials in the Session Files section below. - UCTech 2019 Planning Committee

After being inspired by the Women in Technology track at UCCSC 2018 we were looking for a way to support women in the IT world at our campus but didn’t know where to start. We were five women from various departments with a—

Many research computing services are seeing rapid growth in the use of virtual machine (VM) and container images to support research computation, applications, and workflows (Belmann et al., 2015). These images are used across a range of compute models and disciplines. Researcher interest in VMs and containers is driven by a wide range of considerations, including need to provision and run VM images when using cloud resources; portability of environments to multiple computational resources or platforms; efficiency in—